COP Admin Support Specialist

POSITION TITLE: Bilingual Administrative Support Specialist

PROGRAM: Children’s Outpatient

GENERAL STATEMENT OF RESPONSIBILITIES:
The Administrative Support Specialist positions at Wellmore, Inc. could be responsible for any combination of the following functions occurring in the front desk/billing area of the agency as assigned by the Administrative Operations Manager or senior management at Wellmore. General areas of functions include greeting clients and families, answering telephones, taking referrals for all programs, handling crisis calls, billing, data entry, verifying client information, filing, assist doctors, process third party requests for information and other general administrative support functions.

SUPERVISION: Supervised by: Administrative Operations Manager (or designee)

LOCATION: Primarily based in Waterbury, CT, with occasional cross-coverage at our Naugatuck, CT office as needed.

SCHEDULE:
Monday thru Thursday 10:00 a.m. - 6:30 p.m.

Friday 8:00am - 5pm

EXAMPLES OF RESPONSIBILITIES:
1. Enter/Maintain treatment provider appoints in scheduler system.
2. Greet and check in clients and their families for appointments.
3. Handle any walk-in clients appropriately.
4. Verify that client information in computer system is accurate including insurance, phone number, address, etc. Update as necessary.
5. Copy insurance card for billing file.
6. Collect co-pays/fees from family at time of arrival.
7. Announce the client’s arrival to his/her treatment provider (i.e. clinician).
8. Answer incoming calls, forward calls to proper individual, take messages as necessary.
9. Receive and respond appropriately to incoming crisis calls.
10. Take basic referral information and follow appropriate triage protocol established by clinical team.
11. Set up orientation appointments accurately.
12. Send out appropriate documentation to potential client in a timely manner.
13. Assist with orientation meetings.
14. Prepare complete orientation packets with all necessary documentation.
15. Complete and mail all signed releases of information generated from new/returning client enrollment.
16. Set up evaluations in clinician’s schedules.
17. Other duties as assigned by supervisor.

QUALIFICATIONS:
1. Fluency in both Spanish and English (written and verbal)

2. Excellent communication and interpersonal skills

3. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

EDUCATION & EXPERIENCE:

• High school diploma or equivalent required
• 1 year of administrative/customer service experience required

LICENSURE/CERTIFICATION/REGISTRATION:

• Valid driver’s license, with reliable transportation and valid auto insurance.