What are the responsibilities and job description for the Bilingual Administrative Support Specialist: Part time/Per Diem on weekdays/weekends position at Wellmore Behavioral Health?
The Urgent Crisis Center (UCC) is seeking a part time or per diem Bilingual Administrative Support Specialists to support the admission and greeting process at the clinic. Schedule is Monday - Friday (4:00 p.m. - 12:00 a.m.) or Sunday (10 a.m. - 6:00 p.m. and Monday - Thursday (4:00 p.m. - 12:00 a.m.).
Urgent Crisis Center is a behavioral health urgent care center that provides crisis evaluation, de-escalation, and community coordination of care for children and youth experiencing a behavioral or psychiatric crisis. All evaluations, assessments, safety planning, and initial recommendations for follow-up care must occur within a 24-hour time period and are conducted by a multidisciplinary team comprised of nurses, clinicians, family support specialists and administrative support professionals. All staff are required to work their assigned schedule but may be asked to shift/alter this in response to high workflow time periods. All administrative support specialists work a minimum of 2 agency observed holidays each calendar year.
GENERAL STATEMENT OF RESPONSIBILITIES:
The Bilingual Administrative Support Specialist positions at Wellmore, Inc. could be responsible for any combination of the following functions occurring in the front desk/billing area of the agency as assigned by the Administrative Operations Manager or senior management at Wellmore. General areas of functions include greeting clients and families, answering telephones, taking referrals for all programs, handling crisis calls, billing, data entry, verifying client information, filing, assist doctors, process third party requests for information and other general administrative support functions.
Qualifications:QUALIFICATIONS:
- Must be able to maintain the utmost confidentiality of both agency and client matters.
- Maintain a level of adequate productivity as determined by your supervisor.
- Be capable of working as part of a team.
- Be able to effectively communicate with both families and professionals (in writing and verbally).
- Ability to maintain a flexible work schedule.
- Bilingual English-Spanish is required.
EDUCATION & EXPERIENCE:
High school diploma or equivalent. Experience in office procedures, customer service, and/or working with children and families necessary. Previous computer experience necessary.
LICENSURE/CERTIFICATION/REGISTRATION:
Valid driver’s license, reliable transportation and valid auto insurance.
Salary : $20