What are the responsibilities and job description for the Support Engineer - 00287 (ITS37) - Mon-Fri 9AM-5PM position at WellLife Network?
Make an Impact.
At WellLife Network, your clinical expertise helps individuals achieve wellness, recovery, and independence. Join a compassionate team of professionals dedicated to providing person-centered care across behavioral health, developmental disabilities, and community-based programs. Here, your skills make a real difference — one life, one family, and one community at a time.
Position Summary
The Support Engineer provides technical assistance and deployment support across the organization, ensuring reliable end-user technology and high-quality customer service.
Key Qualifications & Responsibilities:
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Strong customer service skills with the ability to maintain positive, professional interactions.
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Solid experience with Windows 11, desktop hardware, VoIP phones, printers, docking stations, monitors, cameras, and common software applications.
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Working knowledge of mobile device functions and cellular plan provisioning.
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Proficient in installing, configuring, and deploying desktop hardware and peripherals.
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Familiarity with Intune or other Mobile Device Management (MDM) platforms.
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Ability to learn and apply various technology support methodologies and best practices.
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Foundational understanding of networking concepts including VPN, Wi-Fi, PC imaging, and cabling.
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Ability to transport and physically deploy computer hardware (up to 50 lbs).
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Must have reliable personal transportation and willingness to travel 40 miles per day.
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Strong ability to follow detailed technical instructions and execute deployment procedures accurately.
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Detail-oriented with strong inventory management and documentation skills.
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Experience with incident and service request tools (e.g., service desk ticketing systems).
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Dependable with the ability to adhere to time-sensitive schedules and meet deadlines.
What You’ll Gain
· Compensation: Competitive hourly rate based on experience.
· Robust Benefits: Medical, dental, vision, and 401k retirement plan (with matching).
· Work-Life Balance: Paid time off, holidays, and personal days.
· Wellness Program: Free and low-cost gym and wellness access and support.
· Training & Growth: Ongoing professional development and career advancement opportunities.
· Meaningful Work: Direct impact on the lives of youth and their families.
· Supportive Environment: A collaborative team that values your contributions
Qualifications:- Dependable transportation
- Ability to transport and carry computer hardware to remote sites
- Strong self-supervision and time management skills
Salary : $65,000 - $70,000