Habitational Property Underwriting Operations Manager

About the Opportunity

Our client is a rapidly growing specialty insurance organization focused on the habitational property sector. This Dallas-based underwriting platform delivers specialized expertise, strong carrier relationships, and a collaborative culture dedicated to underwriting excellence and exceptional service.

As the organization continues to expand, they are seeking a Habitational Property Underwriting Operations Manager to help drive underwriting excellence, operational consistency, and team development across the underwriting platform.

Position Overview

The Habitational Property Underwriting Operations Manager serves as a key leader within the underwriting organization, responsible for overseeing underwriting operations, process execution, team performance, and adherence to underwriting guidelines.

This role combines operational leadership with hands-on underwriting process management, providing guidance and development to Underwriter Assistants while ensuring consistent submission handling, underwriting quality, and exceptional service delivery to producers and program partners.

The ideal candidate will possess strong commercial property underwriting knowledge, proven leadership experience, and a passion for developing people, improving processes, and driving operational excellence in a fast-paced insurance environment.

Key Responsibilities

Leadership & Team Development

• Lead, mentor, and develop Underwriter Assistants and underwriting support staff.
• Foster a high-performance, collaborative team environment focused on accountability and continuous improvement.
• Deliver regular coaching, feedback, and professional development opportunities.
• Support recruitment, retention, succession planning, and workforce development initiatives.
• Implement training programs that strengthen technical underwriting knowledge and operational effectiveness.

Underwriting Operations

• Ensure underwriting policies, procedures, and guidelines are consistently followed.
• Oversee submission triage, workflow management, and underwriting support processes.
• Monitor underwriting quality, productivity, and service standards across the team.
• Conduct underwriting audits and quality reviews to ensure compliance and consistency.
• Support the identification of loss improvement opportunities and risk management initiatives.
• Assist with reporting, management information analysis, and operational performance metrics.

Process Improvement & Strategy

• Identify opportunities to improve underwriting workflows, systems, and operational efficiencies.
• Participate in the development, documentation, and implementation of underwriting processes and best practices.
• Utilize data, analytics, and management reporting to identify trends and improve business outcomes.
• Partner with senior leadership to support strategic growth initiatives and operational scalability.

Producer & Partner Relationship Management

• Manage assigned producer relationships and support broader agency partnerships.
• Communicate effectively with producers regarding submissions, underwriting decisions, and program guidelines.
• Deliver responsive, high-quality service that strengthens producer engagement and retention.
• Serve as a trusted resource for underwriting operations and program administration.

Qualifications

Required Experience

• Bachelor's degree required.
• Minimum of two (2) years of commercial property underwriting experience with demonstrated leadership, supervisory, or senior underwriting responsibilities.
• Five (5) years of leadership experience within an insurance underwriting or technical insurance operations environment.
• Experience managing teams, workflows, and underwriting support functions.

Preferred Experience

• Habitational property underwriting experience strongly preferred.
• Apartment community underwriting experience highly desirable.
• Experience within an MGA, program administrator, carrier, or specialty underwriting environment preferred.

Skills & Competencies

• Strong leadership, coaching, and talent development abilities.
• Proven success implementing process improvements and operational efficiencies.
• Excellent verbal, written, and interpersonal communication skills.
• Strong analytical and decision-making capabilities.
• Exceptional organizational skills with the ability to manage multiple priorities and deadlines.
• High attention to detail and commitment to underwriting accuracy.
• Ability to thrive in a collaborative, fast-paced environment.
• Advanced proficiency with Microsoft Excel and Microsoft Word.
• Experience utilizing underwriting, policy administration, and workflow management systems.