Claim Assistant

Welling Young is partnering with our long-term client who is a claims administrator responsible for multiple claims programs to include commercial auto, general liability, construction, self-defense, and red flag law claims. This position will handle claims within each program’s expectations and focus on the best possible claim outcomes.

We are looking for a decisive person with excellent communication skills and potential to grow with us. We also are looking for recent college graduates with a background in Finance, Business, Risk Management Insurance degree, or some claim experience

.
Job Summary: Responsible for providing administrative support for the claims operatio

n.
Primary Job Duties & Responsibiliti

es:Courteously and promptly answer calls from insureds, claimants, agents, and any other parti

es.• Assist in providing and gathering necessary information in a timely mann

er.• Accurately enter notice of loss information into the claim system and assign claims to the appropriate adjust

er.• Identify claims that require immediate attention and escalate to the appropriate resour

ce.• Confirm receipt of claims and send acknowledgement lette

rs.• Maintain positive, professional relationships with insureds, customers, carriers, and co-workers to achieve optimal outcom

es.• Communicate and collaborate with adjusters to provide claims suppo

rt.• Research, obtain, and document claim information to ensure the level of service provided our customers meets/exceeds service level agreemen

ts.• Respond to customer inquiries and accurately document discussions in electronic claim fi

le.• Process financial transactions to include loss and expense payments, stop payments, voids and re-issuance of paymen

ts.• Maintain claim files to include closings, transfers, claim file audit pulls, e

tc.• Process letters, and any related claim forms and corresponden

ce.• Assist with special projects as required/request

ed.• Demonstrate a technical proficiency with all computer systems necessary for the efficient management of daily tas

ks.• Document all activity on any claim in the electronic claim syst

em.• Create and distribute reports as need

ed.• Mail distribution and processi

ng.• Other administrative duties as assign

ed.
Ski

lls:• High level of organization sk

ills• Ability to provide high level of customer experi

ence• Highly effective verbal and written communication sk

ills• Ability to work closely with ot

hers• Requires high level of de

tail• Proficient in Excel and

Word
Minimum Qualifica

tions• High School Degree or GED required with a minimum of 2 years work experience prefe

rred.•Experience utilizing computer technology; such as Microsoft Office, e-mail, Web-en

abledapplications, and database soft

ware.• Ability to accurately compute a variety of numerical calculations requ

ired.
Education, Work Experience, & Kno

• wledgeUniversity/College degree or equivalent in business experience pref
• erred.Entry level knowledge and skill in claims pref
• erred.Basic working level knowledge and skill in various business line pro
• ducts.Strong negotiation and customer service s
• kills.Able to make independent decisions on most assigned cases without involvement of super
• visor.Openness to the ideas and expertise of others and willingness to solicit input and share
• ideas.Entry level understanding of commercial lines products, policy language, exclusions, ISO Forms is preferred but not req
• uired.Demonstrated coaching, influence, and persuasion s
• kills.Advanced written and verbal communication s
• kills.Ability to adapt to and support cultural c
• hange.Strong technology aptitude - ability to use business technology tools to effectively research, track, and communicate inform
• ation.Excellent reading, speaking, and writing of the ENGLISH lan