What are the responsibilities and job description for the Community Liaison position at Wellfound Behavioral Health Hospital?
About Wellfound Behavioral Health Hospital
Wellfound Behavioral Health Hospital, located in Tacoma, Washington, is a leading provider of inpatient psychiatric care, serving adults across the region. We are committed to providing compassionate, evidence-based treatment in a safe and supportive environment. Our mission is to partner with patients, families, and the community to improve mental health outcomes.
Location: Wellfound Behavioral Health Hospital – Tacoma, Washington
Department: Administration
Reports To: Chief Executive Officer
FLSA Status: Exempt
Position Summary
The Community Liaison serves as the primary connection between Wellfound Behavioral Health Hospital, the surrounding community and the greater Washington region. This role is responsible for building and maintaining strong relationships with referral sources, healthcare providers, social service agencies, and community organizations. The Community Liaison will promote the hospital’s mission of providing accessible, high-quality behavioral health services while increasing awareness of available programs and ensuring seamless transitions of care for patients.
Key Responsibilities
Community Engagement & Outreach
- Develop and maintain relationships with local hospitals, clinics, schools, first responders, social service agencies, and advocacy groups.
- Represent Wellfound at community meetings, health fairs, conferences, and public events.
- Serve as a resource to the community regarding behavioral health services, referral processes, and hospital programs.
Referral Development & Marketing
- Identify and cultivate new referral sources to support census growth and service utilization.
- Provide ongoing communication and support to referral partners to ensure high levels of satisfaction.
- Collaborate with the hospital leadership team on outreach strategies, promotional materials, and campaigns.
- Collect and analyze referral trends to present to leadership
Internal Collaboration
- Partner with clinical and administrative teams to identify trends in community needs and recommend program improvements.
- Share feedback from community partners with hospital leadership to guide service delivery and outreach strategies.
- Assist with staff training on community engagement and customer service best practices.
Qualifications
- Bachelor’s degree in Social Work, Psychology, Healthcare Administration, Marketing, Public Relations, or equivalent combination of education and experience.
- Minimum of 2 years’ experience in healthcare, behavioral health, community outreach, marketing, or related field.
- Strong knowledge of behavioral health services, referral systems, and community resources in Pierce County and the greater Puget Sound region.
- Excellent interpersonal, communication, and public speaking skills.
- Ability to work independently, manage multiple priorities, and travel within the community.
- Valid Washington State driver’s license, auto insurance, reliable transportation and a clean driving record are required.
Core Competencies
- Strong relationship-building and networking abilities.
- Culturally competent and able to engage diverse populations.
- Demonstrated problem-solving and conflict-resolution skills.
- High level of professionalism, empathy, and customer service focus.
- Proficiency in Microsoft Office Suite and familiarity with electronic medical record systems preferred.
Working Conditions
- Regular travel within Tacoma, Pierce County, and surrounding areas.
- Occasional evenings or weekends for events and community engagement activities.
- Hybrid work environment with both in-hospital and field-based responsibilities.
Wellfound is located on the beautiful South Puget Sound in Washington. We are an hour drive away from the beautiful Cascade Mountain range, and Mount Rainier. This area is known for an outdoor lifestyle including boating, biking, hiking, and skiing. Tacoma is the second largest city in Washington state. There is access to concert venues, sports arenas, and a thriving micro-brewery and spectacular wine community.
