What are the responsibilities and job description for the Medical Receptionist/Front Desk position at WellcomeMD?
About WellcomeMD
WellcomeMD is a thriving concierge medical practice with offices in Richmond, VA, specializing in preventative health care and executive health. We are a fast-paced practice that provides cutting edge innovative healthcare services to our patients. Our patients expect nothing less than exceptional service and we are always looking to not only meet but exceed their expectations at every opportunity.
Position Description
WellcomeMD is in search of a full time Medical Receptionist to join our team. We are looking for a professional who believes that patients should be the priority and who understands the value of compassionate concierge service. The ideal candidate will know when to slow down, look patients in the eye and provided personalized service.
This position will require great attention and detail to all front desk duties as well as exceptional customer service.
Duties
- Welcome patients and guests upon arrival in an upbeat professional manner.
- Answer phones in a welcoming tone and efficient customer service skills.
- Obtain and maintain accurate insurance information and demographic information.
- Process patient payments for copays and patient balances.
- Assist patients with all scheduling needs.
- Provide patients with compassionate support and guidance as needed.
- Address incoming documents – assigning documents to the appropriate patient’s chart.
- Scan documents, faxes, medical records, etc. as needed.
- Address medical record requests following state and medical record laws.
- Communicate consistently with co-workers and management.
- Perform other duties as requested or as assigned within reason.
- Function as an effective team member.
- Consistently demonstrate a commitment to providing exceptional customer service
Qualifications
- Strong attention to detail
- Organized
- Strong drive and work ethic
- Creative problem solver
- Confident
- Self Motivated
- Quick Learner
- Accountability
- Ability to multi task in a fast paced environment
- Medical Receptionist: 2 years (Required)
Work Remotely
- No
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 2 years (Preferred)
- Computer skills: 1 year (Preferred)
- Front desk: 2 years (Required)
Work Location: In person
Salary : $29,700 - $37,600