What are the responsibilities and job description for the Spa Manager position at WellBiz Brands, Inc.?
Elements Massage is seeking a hands-on, energetic, and inspiring leader to join our team as Studio Manager. This role is perfect for a dynamic individual who thrives in a people-focused, customer-service-driven environment. The Studio Manager will oversee daily operations, lead a team of sales specialists and massage therapists, drive sales performance, and ensure an exceptional client experience in our welcoming studio.
We are looking for someone who is not only motivated and self-driven, but also passionate about wellness and creating a positive, team-oriented culture.
Key Responsibilities
©2024 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® design are registered trademarks owned by ETM.
We are looking for someone who is not only motivated and self-driven, but also passionate about wellness and creating a positive, team-oriented culture.
Key Responsibilities
- Lead, coach, and inspire a team of sales specialists and massage therapists to achieve individual and studio-wide sales goals.
- Deliver and uphold a high standard of client care, ensuring every guest enjoys a flawless, professional, and welcoming experience.
- Manage day-to-day operations including membership sales, appointment booking, studio cleanliness, and team scheduling.
- Build client relationships through networking and community outreach to expand the studio’s presence.
- Recruit, hire, train, and develop team members to foster growth and excellence.
- Oversee studio financials including sales tracking, cash reconciliation, and performance reporting.
- Manage and update studio marketing channels including Facebook, website, and local events.
- Ensure compliance with all policies and uphold a positive, professional studio atmosphere.
- 2 years of management experience (preferably in retail, spa, salon, or wellness environments).
- Proven ability to drive sales and achieve performance goals.
- Strong leadership skills with a collaborative, team-first philosophy.
- Excellent communication, presentation, and customer service skills.
- Business acumen with familiarity in financial management and performance analysis.
- Comfort with basic software tools and social media management.
- Flexible schedule with the ability to work evenings, weekends, and attend local events as needed.
- Reliable transportation within the Columbus area.
- Background in retail marketing is a plus.
- Competitive compensation with base salary monthly performance bonuses.
- Wellness perks including a free monthly massage or facial and retail discounts.
- Travel reimbursement for local business needs.
- Career advancement opportunities in a growing organization.
- Paid vacation and comprehensive benefits (401k, health, dental, vision, and Colonial Life options).
- Employee ownership shares - be part of our growth and success.
- A fun, professional, and supportive work environment.
©2024 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® design are registered trademarks owned by ETM.