What are the responsibilities and job description for the Medical Practice Manager position at Well Within Psychiatry?
Company Description
Well Within is the first nurse-owned group psychiatric outpatient private practice in central Ohio, focusing on high-quality mental health services based on evidence and empathy. The clinic emphasizes collaborative, evidence informed, holistic and patient centered care, working closely with other members of the treatment team to support comprehensive patient well-being. Based in Westerville, Well Within serves a diverse patient population seeking mental health care in a therapeutic environment, prioritizing quality of care over metrics. The practice is in-network with most private insurance plans. Team members join a mission-driven environment dedicated to providing compassionate, patient-centered care.
Mission
To promote personal and community wellness through an accessible, comprehensive, integrated, and evidence-informed system of mental health care.
Vision
Mental health is a key part of overall health; mental health care is an integral part of all health care, and services are easily and equitably accessible.
Role Description
The Medical Practice Manager is a full-time role based in Westerville, Ohio. This role oversees daily clinic operations, including scheduling, patient flow, and coordination of front and back-office activities to ensure a smooth and efficient patient experience. The Medical Practice Manager manages staff assignments, supports performance development, and helps maintain a positive and professional workplace culture. You will work with outsourced HR, bookkeeping and payroll, and an in-house biller to ensure goal alignment and attainment. You will work in collaboration with administrative and clinical teams and are cross trained in their roles, and you will maintain compliance with regulatory and payer requirements, optimizing practice workflows, and supporting leadership with reporting, planning, and quality improvement initiatives.
Qualifications
- Experience in medical practice operations, including scheduling, patient registration, and workflow coordination.
- Knowledge of billing, insurance processes, and basic revenue cycle management in an outpatient or behavioral health setting.
- Strong organizational and time management skills, with the ability to prioritize multiple tasks and initiatives.
- Effective interpersonal and communication skills for working with patients, families, clinical staff, and external partners and referral sources.
- Proficiency with electronic health records (EHR), practice management software, and common office productivity tools.
- Understanding of healthcare compliance and privacy standards (e.g., HIPAA) and commitment to high ethical and professional standards.
- Leadership experience, including staff supervision, coaching, and conflict resolution.
- Prior experience in a psychiatric or mental health practice is preferred, as is background in nursing and/or healthcare administration.
- Bachelor’s degree in healthcare administration, business, or a related field, or equivalent relevant experience.