What are the responsibilities and job description for the Front Desk Receptionist position at Well Groomed Pets - Parker?
Front Desk Receptionist / Customer Service Representative
Pay: $19–$21.00 per hour Signing Bonus
Location: Parker, CO (In-person)
About Us
Well Groomed Pets – Parker is a premier, AKC S.A.F.E. and Fear Free–certified grooming salon dedicated to providing a calm, positive, and high-quality grooming experience for every pet. Our salon is nationally recognized for excellence, known for our clean, modern facility, outstanding customer service, and compassionate approach to pet care.
If you love animals, thrive in a fast-paced environment, and enjoy making clients feel welcomed and cared for, we would love to meet you!
Position Overview
We are seeking a full-time Front Desk Receptionist who is warm, organized, and passionate about serving both pets and their people. This role is essential to ensuring a smooth, professional, and friendly experience from the moment clients walk through our doors.
Key Responsibilities
- Greet clients warmly and manage pet check-ins/check-outs, including weighing dogs on arrival.
- Schedule and manage appointments to optimize groomer productivity and salon flow.
- Answer phone calls, provide service and pricing information, and process transactions.
- Review and verify vaccination records to ensure compliance with salon policies.
- Confirm appointments and follow up with clients as needed.
- Maintain a clean, organized, and safe front desk and lobby area.
- Coordinate closely with grooming staff to ensure seamless, high-quality service.
- Help maintain a calm, inviting environment for pets and owners.
Why You’ll Love Working With Us
- Supportive, animal-loving team environment
- Paid training and growth opportunities
- Clean, bright, state-of-the-art salon
- Employee discounts on grooming products and services
- Competitive compensation and benefits package
Compensation & Benefits
- Hourly Pay: $19–$21 per hour
- Signing bonus
- Benefits:
- 401(k) matching
- Health, dental, and vision insurance
- Paid time off
- Employee discounts
Qualifications
Required:
- 3 years of customer service experience
- Must be 18 years or older
- Strong written and verbal communication skills, including professional, clear texting and confident phone communication with clients
- Strong organization, attention to detail, and ability to multitask in a fast-paced environment
- Proficiency with computers and scheduling software
- Reliability, punctuality, and a consistently positive, team-oriented attitude
- Knowledge of dog breeds and coat types to support service recommendations
- Confidence working around dogs of all sizes and temperaments
- Ability to stand, kneel, reach, and lift throughout the day
- Knowledge of dog breeds and coat types to assist with service recommendations
- Confidence working around dogs of all sizes and temperaments
- Ability to stand, kneel, reach, and lift throughout the day
Preferred:
- Previous experience in veterinary, grooming, animal care, or similar environments
- Previous Front desk receptionist experience handling calls and scheduling
Pay: $19.00 - $21.00 per hour
Expected hours: 32.0 – 40.0 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you available to work at least one weekend day (Sat/Sun) each week?
Experience:
- Customer service: 3 years (Required)
- Receptionist: 2 years (Preferred)
- Appointment scheduling: 2 years (Preferred)
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $19 - $21