Nurse Well Guide

Company: Well is a healthcare innovation company with the heart of a services organization and the DNA of a SaaS platform. Our Dynamic Engagement System transforms workforce health by uniting AI, human guidance, and proven behavioral science to reduce costs, improve outcomes, and create resilient, thriving workforces. We partner with the world’s largest, most sophisticated employers and the consultants who advise them. We’re a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees. We promote an employee- and member-centric culture with generous benefits, which you can learn more about here: https://www.well.co/careers.

Position Title: Nurse Well Guide

Reports to: Clinical Manager, Advocacy and Navigation

Location: Chapel Hill, NC (On-Site) 

Salary Range: $31.25-33.65/hr, depending upon experience

Start Date: 9/8/2026

Close Date: 8/31/26

Position Summary:

The role of Well’s Member Services team is to create frictionless experiences for our members and help them achieve their best health. At Well, our members are at the core of everything we do. Our offices may resemble a contact center, but we are so much more than that! We are seeking to forge sustained relationships with our members by serving them with empathy, and we are looking for team members who are excited to join our efforts to pursue this goal! 

Our nurses are part of a diverse team that provides a consumer-centric experience for members who call or communicate through digital channels, such as chat. Well nurses use clinical knowledge, experience, and expertise to help these members improve and maintain their health and wellness; without practicing nursing or providing direct clinical care.  Specifically, our nurses help our members by  providing supportive communication, guidance, and education to engage Well members in differentiated ways that will drive better health outcomes by using evidence-based tools to provide care navigation, coaching and care management support.  In short,  we consider ourselves a health promotion environment, where you will utilize your nursing expertise to support our members but you will not provide direct care, such as performing clinical assessments, creating nursing care plans or performing patient evaluations. You will serve more as a coach and your approach will be consultative, as you will build relationships with members that enable behavior change and promote self-efficacy through targeted health engagement.

Key Responsibilities: 

• Help our members achieve health and wellness goals and navigate the complexities of the healthcare system, and help identify and remove barriers to care. 

• Collaborate with a diverse team of other clinicians and non-clinicians within Member Services; support and be supported by subject matter experts in customer service, behavioral health, pharmacy, and health insurance.

• Interface with Well members, based on their preference (chat, phone), to create a dialogue around health and wellness that is personalized to the individual member.

• Support members by connecting them with most appropriate care to remove barriers and ultimately improve health outcomes

• Proactively connect with members to follow up on previous health related questions or in response to new health information received about the Well member.

• Communicate and support innovative behavior change programs through phone and digital means.

• Take personal responsibility for keeping all Well systems and data, including sensitive member data, secure and safe, according to Well data and security policies and HIPAA guidelines.

• Accurately update and document information, based on communications with the member.

Salary : $31 - $34