What are the responsibilities and job description for the MedSpa Customer Experience Admin position at WELL & Company?
JOB SUMMARY
The MedSpa Customer Experience Specialist is responsible for creating an exceptional, concierge-level experience for every med spa client. This role serves as the face of the WELL & Company MedSpa, ensuring each guest feels welcomed, valued, informed, and cared for throughout every interaction.
As the expert in our med spa services, products, memberships, and systems, the Customer Experience Specialist guides clients through their aesthetic journey while supporting providers and maintaining a seamless client experience from arrival through follow-up.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Other assignments, projects and duties may be required
Client Experience
- Create a warm, personalized first impression for every client.
- Welcome new clients with a curated gift and guided tour of the med spa.
- Build meaningful relationships that encourage long-term loyalty and trust.
- Ensure every client interaction reflects the hospitality and professionalism of the WELL & Company brand.
- Follow up with new and existing clients to ensure satisfaction and answer questions.
Client Education & Concierge Services
- Become the subject matter expert on all med spa treatments, skincare lines, memberships, pricing, packages, and promotions.
- Educate clients on available services and products while helping them understand treatment recommendations from providers.
- Assist clients with scheduling future appointments and creating long-term treatment plans.
- Help clients navigate memberships and maximize their benefits.
Operations & Systems
- Maintain expert knowledge of all med spa software, scheduling systems, workflows, and client communication platforms.
- Coordinate welcome gifts, retail displays, educational materials, and client resources.
- Ensure the reception and retail areas consistently reflect WELL & Company's luxury standards.
- Support providers by anticipating client needs and creating an organized, seamless flow throughout the day.
Business Growth
- Identify opportunities to enhance the client experience and improve operational efficiency.
- Support retail sales and membership growth through education and relationship-building.
- Encourage client referrals and repeat visits by delivering an outstanding experience at every touchpoint.
- Collect client feedback and communicate opportunities for continuous improvement.
Education, Skills, and Experience
- High school diploma
- One year receptionist or secretarial experience preferred.
- MedSpa experience highly preferred.
- Computer knowledge required.
- Must function independently, have flexibility, personal integrity
Join us to be part of a dedicated team committed to delivering exceptional patient care through seamless administrative support. Your expertise will help create a welcoming environment where patients feel valued and cared for every step of their medspa journey.
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Bereavement leave
- Continuing education credits
- Flexible spending account
- Health insurance
- Paid orientation
- Paid time off
- Uniform allowance
Work Location: In person
Salary : $19 - $24