Director of Operations (RN or PT)

JOB SUMMARY 

The Director of Operations works under the supervision of the Senior Director of 
Operations and has responsibility for:  
• Driving Well Care’s culture, mission, vision, and values throughout the assigned 
Market 
• Providing effective and strong leadership to all Market teams 
• Promoting a positive working environment and culture that engages and fulfills 
all teams and minimizes regrettable turnover 
• Managing and overseeing all operations to ensure the consistent delivery of high 
quality and profitable home health services, as well as results for operational and 
financial key metrics.  
• Assuring Market’s compliance with all applicable rules, regulations and 
standards.   
• Overseeing and driving experience excellence for patients, families, referrals 
sources, and vendor partners 
• Planning, developing, implementing and evaluating home health services, 
programs and activities.   
• Performing other appropriate duties as assigned. 

PRIMARY JOB DUTIES 
1. Collaborates with clinical, administrative and support staff to assess, plan, 
implement and evaluate home health services which meet the needs and 
expectations of the community, patients, staff and other internal/external customers. 

2. Ensures agency compliance with applicable laws, regulations and accreditation 
standards. 

3. Direct community outreach efforts to build and maintain a high level of community 
involvement and visibility 

4. Collaborates with clinical, administrative and support staff to develop, implement 
and monitor the annual operating budget. 

5. Contributes to program effectiveness. 

6. Organizes and performs work effectively and efficiently. 

7. Maintains and adjusts schedule to enhance the Market’s performance. 

8. Demonstrates a daily commitment to the values and culture of Well Care. 

9. Demonstrates positive interpersonal relations in dealing with all members of the 
organization. 

10. Effectively demonstrates the mission, vision and values of Well Care on a daily 
basis. 

11. Maintains confidentiality. 

JOB SPECIFICATIONS 
1. Education: RN or PT from an accredited school with minimum of a Bachelors 
Degree preferred.  Master’s Degree in nursing or health related field preferred. 

2. Licensure / Certification: Must possess a current valid RN or PT license in the 
State in which providing leadership (NC/SC).  Must have 3 years experience in 
Operations Management in a healthcare setting. 

3. Experience: 3-5 years home health experience. Minimum of 3-5 years 
progressively responsible management experience in a healthcare or related field. 

4. Essential Technical/Motor Skills: Extensive knowledge of home care principles 
and practice.  Extensive knowledge of state and federal regulations and 
accreditation standards which impact home health operations.  Extensive 
knowledge of principles and practice of personnel management and conflict 
resolution.  Demonstrated ability to speak clearly, to answer the telephone and be 
computer literate. 

5. Interpersonal Skills: Excellent interpersonal skills including ability to interact and 
communicate in a tactful, professional manner with staff, physicians, management 
team, etc. 

6. Essential Physical Requirements: Demonstrated ability to speak clearly and 
effectively before small and large groups.  Ability to communicate orally and in 
writing and be literate in the English language.  Demonstrated ability to sit for 
extended periods of time.  Demonstrated ability to communicate orally and in 
writing.  Must be able to get from home health office to patient homes and/or 
referral sources such as the hospital or doctor’s offices. 

7. Essential Mental Requirements: Demonstrated ability to perform basic statistical 
calculations.  Ability to interpret and analyze statistical data.  Ability to forecast 
staffing and service development needs based on statistical data.  Ability to 
analyze regulations/standards and to operationalize them appropriately.  Ability to 
assess and evaluate staff and agency performance.  Ability to explain/teach staff 
from a variety of educational backgrounds.  Must possess long and short-term 
memory and high-level reasoning and problem solving skills. 

8. Essential sensory requirements: Ability to see, hear and communicate verbally. 

9. Exposure to Hazards: Works essentially inside an office environment. May be 
exposed to hazards when making joint home visits, including but no limited to 
dangerous animals, traffic hazards, threatening patient encounters. 

10. Hours of Work: Hours are flexible to meet the needs of the agency. 

11. Must have valid North Carolina driver’s license and an operational vehicle.