What are the responsibilities and job description for the Welders Supply and Gases Store Front Associate position at Welders Supply of Louisville?
Benefits:
- Attendance Based Bonus
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
JOB SUMMARY:
The Counter Representative will be responsible for assisting customers with purchasing and ordering products focusing on gases and welding/industrial supplies. Duties will also include receiving incoming stock, and picking, packing, and shipping outgoing orders
The Counter Representative will be responsible for assisting customers with purchasing and ordering products focusing on gases and welding/industrial supplies. Duties will also include receiving incoming stock, and picking, packing, and shipping outgoing orders
Accountabilities:
· Assisting customers in store as well as by phone to purchase and order products.
· Performing customer service activities such as answering questions, resolving challenges, tracing order statuses or product shipments.
· Evaluating and recommending appropriate product, equipment, and/or programs to customers based on need.
· Promoting 'add-on' sales of gases and high margin hard goods accessories
· Keeping retail store stocked with merchandise, and maintains product pricing labels
· Handling cash and charge account transactions
· Processing cylinder returns, exchanges and purchases
· Unloading/loading gas cylinders to maintain stock on cylinder dock
· Loading trucks and trailers with outgoing product
· Maintains inventory storage locations, and product identification labels
· Maintains cleanliness and neatness of Retail Store and Counter, and the warehouse work areas
· Maintains customer records and files, including keying orders, accurate account setup information, and appropriate pricing discount information
· Works closely with and provides sales support to the Inside Sales team
Required Skills/Abilities:
· Excellent customer service skills
· Strong verbal and written communication skills
Education & Experience:
· High school diploma or equivalent required
· 1 year(s) of Customer Service/Inside Sales/Counter Sales a plus
· Knowledge or experience in gas, welding and safety supply industry is a plus
· Will train without experience.
Physical Requirements:
· Must be able to move compressed gas and liquid cylinders; Lift 50-75 pounds frequently and maneuver 100 pound cylinders (rolling, using a cart, etc.)
· Performing work during prolonged periods of standing (up to eight hours) is necessary
Salary : $19 - $21