CMA Supervisor

**This post is for promotional purposes only, please use the link to see the full job description and apply directly on our site: https://weldgov.wd5.myworkdayjobs.com/WeldCountyCareers/job/Greeley-CO/CMA-Supervisor_JR102537

This position oversees a Case Management Agency (CMA) team and coordinates all the functions of the Long-Term Care Waivers and State General Funds programs according to contract and program regulations. Responsible for the direct supervision and development of Case Management Agency staff and ensures that performance standards are met as identified statutes, regulations, and contract guidelines.

Supervision - 25%

• Directly supervises the Case Management Agency program staff.
• Provides leadership, guidance and support to staff ensuring a high level of performance and compliance with County, State and Federal rules and regulations.
• Addresses employee concerns and resolve problems in collaboration with Department Personnel and County Human Resources.

Case Management Oversight - 25%

• Maintains quality assurance levels for all CMA Programs through case audits, client satisfaction surveys, and case consultations to ensure all program and contract requirements are met.
• Reviews documents produced by Case Management Agency staff for accuracy of information and content.

Workflow Management - 20%

• Manages all the components of assigned waiver programs and any assigned state general fund programs.
• Assigns and schedules work within the unit using assigned employee’s performance and level of skill to assure coverage and efficiency in caseload handling while accomplishing program goals accurately and timely.

Outreach - 15%

• Serves as an advocate for clients, families, and/or providers during conflict situations and assists with problem solving the best solutions to meet clients’ long-term care needs as well as for meeting other needs that may arise.

Professionalism and Teamwork - 10%

• Balances team and individual responsibilities; puts success of team above own interests.
• Exhibits objectivity and openness to others’ views; gives and welcomes feedback

Qualifications

Required Education

• Bachelor's Degree or 5 years of experience in the field of Long-Term Services and Supports (LTSS), which includes Developmental Disabilities or
• A combination of education and relevant experience appropriate to the requirements of the position. Relevant experience is defined as: (a) Experience in one of the following areas: long-term care services and supports, gerontology, physical rehabilitation, disability services, children with special health care needs, behavioral science, special education, public health or non-profit administration, or health/medical services, including working directly with persons with physical, intellectual, or developmental disabilities, mental illness, or other vulnerable populations as appropriate to the position being filled; AND (b) Completed coursework and/or experience related to the type of administrative duties performed by case managers may qualify for up to two (2) years of required relevant experience.

Experience Qualifications

• 1 year of competency in pertinent case management knowledge and skills. This is defined as Long-Term Services and Supports Case Management or the performance of similar duties and responsibilities in a directly related human services or public assistance field.
• Experience working with aging and disability populations.
• Experience working collaboratively with community partners.