What are the responsibilities and job description for the Customer Success Manager position at WelcomeHome Software?
About WelcomeHome
WelcomeHome is an Atlanta-based SaaS startup with the mission to build the best Customer Relationship Management (CRM) platform in the senior living and home care sectors. Since launch in 2019, we have experienced incredibly rapid growth.
Profitable from day one, we’ve hit hypergrowth with a team that prioritizes client results over external / VC reporting and internal politics.
WelcomeHome’s differentiation extends beyond providing the most technologically advanced, easiest to use software in the space. Clients receive world class support, from the migration from their legacy CRM platform to ongoing day to day training and troubleshooting.
About the Role
As the Customer Success Manager, you will work directly with our VP of Customer Success to ensure customers quickly adopt WelcomeHome and then continue to use and love our system. For assigned clients, you will serve as the face of the company, to both the senior-most executives to the agency users.
Responsibilities include:
- Onboarding new clients by configuring the software to match the communities’ sales standards and terminology
- Training agency team members, whether on-site or via video conference
- Elevating key needs to the company's senior leadership
- Proactively driving value with our customer base to increase adoption and retention
- Contributing process and product improvement ideas to help maintain a high level of user and team satisfaction
- Mining industry data and insights and client metrics to advise sales leaders on opportunities to drive improve performance
- Conducting Quarterly Business Reviews with our clients’ sales leaders
This position is based in our Atlanta office. While WelcomeHome supports hybrid work (3 days in office, 2 at home), employees are only eligible after 6 months of full-time employment.
About You
The ideal candidate is an organized, thoughtful, and detail-oriented individual who is inspired by innovation and our customer’s success. In addition, you will have:
- 2 years in customer success in a software environment (required)
- Strong problem-solving ability
- Excellent written and interpersonal communication skills
- Critical thinking and data analysis skills
- Prior experience in a start-up a plus
- Home Care experience is a bonus
What You'll Get
WelcomeHome values all of its employees and strives to provide a competitive compensation package. Benefits include health, vision and dental coverage, 401(k) matching, paid parental leave, and unlimited PTO.
But, on top of that, you'll be surrounded by awesome people who care deeply about what they do and will do whatever it takes to help you succeed.