Shelter Operations Coordinator

Position Title: Shelter Operations Coordinator

Position Description: Provides supervision and oversight to all house managers, assist in house manager duties as need, as well as assist Operations Director as needed.

Position Type: Full-time, Non-exempt, Hourly, Benefit Eligible

Hours: Weekdays, Holidays

Shift(s): Specific Shift Hours are: 3 pm to 11 pm

Salary Range:  Starting at $22 an hour, based on experience

Reports to: Operations Director

Works with: On-call staff; All staff; Residents; Public

Oversees: House Managers and Resident Veterans in facility

Principal Duties & Accountabilities in supervision of House Managers:

• ·         Supervise House Managers in all assigned duties and responsibilities.  Assist House managers in any duties necessary.
• ·         Assure adequate staffing patterns to meet agency needs, including assisting in the interviewing and hiring process when needs arise.
• ·         Orient and train new personnel as needed.
• ·         Work with Operations Director to complete and present performance evaluations for direct report staff.
• ·         Oversee inventory and shelter participant needs.
• ·         Oversee and manage shelter volunteers and provide volunteer project oversight as needed.
• ·         Monitor and review staff daily checklists and provide training and oversight as needed.
• ·         Enforce employee and participant guidelines and safety policies and procedures.
• ·         Motivate and support your team to maintain high morale and productivity while ensuring that staff treats participants with dignity and respect.
• ·         Maintains confidentiality of all residents, employee information and conflicts, and maintains professional relationships with supervised employees and residents.
• ·         Assist Operations Director in monthly trainings, team meetings, safety drills, and participant house meetings.
• ·         Work with Operations Director to ensure incidents, accidents and residents/staff complaints are addressed and documented as needed.  This includes assisting Operations Director in employee counseling needs and plans for employee growth.
• ·         Assists with all House Managers in all duties and accountabilities. 
• ·         Other duties as assigned by Operations Director or Leadership Team.
• ·         Provide backup for Operations Director when they are out of the office.

Minimum Qualifications:

• Minimum 3 years of supervisor experience
• High School Diploma or equivalent
• Must be 21 years of age or older
• Reliable / Dependable
• Typing and data entry experience
• Efficiency with Microsoft Office products
• Excellent oral and written communication skills
• Clean background check and drug screen
• Friendly customer service skills

Desired Qualifications:

• Class E License- can be obtained post hire
• FoodHandlers or ServSafe Certification- can be obtained post-hire
• Honorable Veteran status
• Experience working with homeless people
• Experience working in a residential facility Mental health/human services experience
• Experience working with Veterans
• Bachelor’s Degree

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Columbia, MO: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person