What are the responsibilities and job description for the Aftermarket Major Accounts Manager position at Welch Equipment Company, Inc.?
About Welch Equipment
Welch Equipment Company is the premier provider of material handling solutions and represents equipment from the world's #1 manufacturers. Our culture of continuous improvement, or Kaizen, is embedded throughout the organization and is only one of the many “tools” to our success in supporting our employees.
Our core values are:
- Positive Attitude
- Servant Leadership
- Kaizen 365 (getting better, together, everyday)
Our goal is to provide our employees with the tools needed to build a successful career, not just a job. We provide top notch support for our technicians in the form of manufacturer training, tech support, field service supervisors, on the job training in a controlled environment, cutting-edge technology and leaders trained to support.
We are seeking employees who are ready to join a culture of continuous improvement, positive attitude, and servant leadership. If that's you come build your career with us at Welch Equipment Company and let's continue to set the standard!
Benefits
- Low-cost Medical, Dental, Vision insurance
- STD, LTD, and Life insurance
- Accrued Paid Sick Leave and PTO
- 401(k) match
- Compensation: $75,000 annual base plus commissions
Job Summary
The Aftermarket Major Accounts Manager is responsible for managing large and strategic customer accounts, ensuring strong relationships, high retention, and profitable growth. The role coordinates service, sales, and support resources to deliver consistent fleet management, aftermarket solutions, and ongoing value to major accounts while identifying new business opportunities and improving overall financial performance
Key Responsibilities
- Generate and provide useful Fleet management reporting to the customer and assist with equipment replacement recommendations.
- Coordinate efforts of Service Technicians, Sales Representatives and support functions to achieve customer's Account Management goals and expectations.
- Responsible for the sales growth and profit performance of the account.
- Submit an annual business plan to specifically identify the operational and marketing objectives for assigned accounts by quarter.
- Create and implement an account manual for each assigned account > 40 pieces of equipment documenting procedures, contacts, equipment specs, etc.
- Submit quarterly performance overviews to their manager to review completion of plan objectives and provide accountability.
- Provide ongoing information to ensure the integrity and utilization of CCM as the account/territory management interface.
- Responsible to aid in the facilitation of CFPM management to include the identification of costly trucks and repairs.
- CCM role is to manage these accounts no different than a Department manager or Supervisor
- Responsible to develop new business in Large assigned Conquest and Strategic accounts.
- Support and sell aftermarket products and services for all divisions aftermarket including battery division, millwright division, allied division, service, parts, rentals, where applicable as it relates to account status nationally
- Ability to work in a constant state of alertness and safe manner
- Additional duties as assigned
Education and Experience
- Bachelor's degree in Business, Sales, Marketing, or related field OR equivalent experience.
- 3 years of B2B account management experience, preferably with large or strategic accounts
- Experience coordinating with internal teams to support customer needs.
- Proven ability to manage profitability, margins, and financial performance within accounts.
- Experience delivering customer reporting, business reviews, or performance summaries.
- CRM or account management system experience (e.g., CCM or similar).
- Experience in material handling, industrial equipment, or fleet management
- Background managing multi‑location or national accounts
- Familiarity with service agreements, aftermarket products, and maintenance program sales is a bonus
- Experience developing annual account plans or account manuals preferred
Salary : $75,000