Operations POD Lead - De Pere, WI

POSITION SUMMARY

ESSENTIAL FUNCTIONS

Operational Leadership & Planning Ownership

• Serve as the primary point of contact (POC) for POD and operational execution.
• Oversee all POD planning, pre-planning, and re-planning activities to optimize revenue per truck and utility.
• Ensure the daily hand-off communications are being done to ensure continuity across shifts.
• Manage phone queue coverage and escalation flow within the POD.
• Take ownership of driver escalations from POD support staff and ensure timely resolution.

Performance & KPI Accountability

• Own POD KPIs including Revenue per Truck, Utility, On-Time Pickup, Trailer PM compliance (under 120%), and overall service metrics.
• Analyze operational data and reports to optimize driver schedules, fuel efficiency, and fleet performance.
• Monitor and track driver performance and address gaps through coaching and action planning.
• Improve asset utilization and eliminate inefficiencies impacting profitability.
• Maintain and review LTL scorecard performance metrics.
• Track NN Days and ensure corrective action plans are implemented as needed.

Driver Management & Payroll Oversight

• Manage driver payroll and X-Pay processes for accuracy and timeliness.
• Ensure Requested Days Off (RDOs) and home time commitments are met.
• Provide ELD training and support when needed.
• Review PTAs for accuracy and compliance.

Service Execution & Fleet Coordination

• Monitor fleet movement and proactively communicate late plans or service risks.
• Own resolution of Bubble List call-outs and ensure corrective planning actions.
• Coordinate swaps, recoveries, and service adjustments as necessary.
• Provide turn-by-turn routing support to drivers as needed.
• Maintain Situation Board accuracy and operational visibility.
• Conduct and ensure completion of check calls.

Compliance & Risk Management

• Ensure compliance with company policies, DOT regulations, and safety standards.
• Oversee fuel compliance monitoring and corrective actions.
• Manage compliance-related tasks including registrations, IFTA renewals, random selections, and Luma eNuggets tracking.

Leadership Expectations

• Demonstrate an entrepreneurial mindset and ownership mentality within the POD structure.
• Drive accountability, urgency, and problem-solving within the team.
• Foster a culture aligned with Safety, Service, Revenue, and Retention.
• Lead by example in communication, professionalism, and operational discipline.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

SKILLS & ABILITIES

Education:

• High School Diploma or equivalent; required
• Associate degree (Logistics, Business Management, or relatable field); preferred

Experience:

• 3 plus years of experience in the transportation industry required
• Must have Driver Manager or Fleet Manager experience for this role.
• AS400 experience; a plus

Computer Skills:

• Knowledge of Microsoft Office software products and Windows.
• Ability to learn and use proprietary software.
• Advanced keyboarding skills.

Essential Skills:

• Excellent oral and verbal communication skills.
• Experience working in a team environment.
• Strong attention to detail.

PHYSICAL DEMANDS

WEL Companies has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

WEL Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.