Business Office Director

Wekiva Springs Center, a Psychiatric Hospital in Jacksonville Florida, has an immediate opening for a Director of our Business office. We offer:

• Competitive salary
• Health Insurance
• Supplemental insurance such as Vision, Dental, Short and Long term Disability
• Paid Life Insurance
• Generous PTO
• 401K with up to 4% match
• Tuition reimbursement after 1 year

The Business Office Director is responsible for the strategic leadership, operational oversight, and financial performance of the entire healthcare revenue cycle. This role ensures accurate, timely, and compliant billing, collections, and reimbursement processes while maximizing net revenue and minimizing denials and bad debt. The ideal candidate has deep, hands-on experience across all phases of the healthcare revenue cycle and proven leadership in driving performance, compliance, and continuous improvement.

Key Responsibilities

Revenue Cycle Leadership

• Provide strategic and operational leadership for all revenue cycle functions, including:
• Patient access and registration
• Insurance verification and authorization
• Charge capture and coding (facility and/or professional)
• Claims submission and follow-up
• Denials management and appeals
• Payment posting and reconciliation
• Accounts receivable and collections
• Credit balances and refunds
• Develop and implement revenue cycle strategies to optimize cash flow, reduce AR days, and improve collection rates.

Financial Performance & Reporting

• Monitor key revenue cycle KPIs, including DNFB, AR days, denial rates, clean claim rates, cash collections, and write-offs.
• Prepare and present regular performance reports to executive leadership.
• Lead forecasting, budgeting, and variance analysis for business office operations.
• Identify revenue leakage and implement corrective action plans.

Compliance & Regulatory Oversight

• Ensure compliance with federal, state, and payer regulations, including Medicare, Medicaid, and commercial payer requirements.
• Maintain compliance with billing, coding, and documentation standards.
• Oversee audits (internal and external) and implement corrective action plans as needed.

Denials & Payer Management

• Lead denial prevention and appeals strategies.
• Analyze payer trends and contract performance.
• Collaborate with managed care and contracting teams to resolve payer issues.
• Serve as a primary escalation point for payer disputes.

Team Leadership & Development

• Directly manage and mentor business office and revenue cycle staff.
• Establish performance goals, conduct evaluations, and implement training programs.
• Promote accountability, engagement, and continuous improvement.
• Ensure appropriate staffing models and workflow efficiencies.

Process Improvement & Technology

• Optimize revenue cycle workflows and system utilization (EHR, PM, billing systems).
• Lead system upgrades, implementations, or conversions related to revenue cycle functions.
• Collaborate with IT, clinical, and operational teams to improve charge capture and documentation accuracy.
• Implement automation and best practices to enhance efficiency and accuracy.

Required Qualifications

• Bachelor’s degree in Healthcare Administration, Business, Finance, or related field (Master’s preferred).
• Minimum 7–10 years of progressive healthcare revenue cycle experience, including leadership roles.
• Demonstrated expertise across the full revenue cycle, from front-end to back-end operations.
• Strong knowledge of Medicare, Medicaid, and commercial payer reimbursement.
• Proven experience managing denials, AR, and cash acceleration initiatives.
• Advanced analytical, reporting, and problem-solving skills.
• Excellent leadership, communication, and cross-functional collaboration abilities.

Preferred Qualifications

• Experience in hospital, ambulatory surgery center (ASC), or large multi-specialty practice environments.
• Revenue cycle certifications (CRCR, CHFP, CPC, CPB, or similar).
• Experience with EHR and billing systems (e.g., Epic, Cerner, Athena, Meditech, NextGen).
• Change management and process improvement experience (Lean, Six Sigma preferred).

Competencies

• Strategic thinking and financial acumen
• Results-driven leadership
• Regulatory and compliance expertise
• Strong operational execution
• Ability to influence and lead across departments

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

Job Type: Full-time

Pay: From $69,500.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Ability to Relocate:

• Jacksonville, FL 32216: Relocate before starting work (Required)

Work Location: In person

Salary : $69,500