What are the responsibilities and job description for the Clinical Administrative Specialist position at Weill Cornell Medicine?
Clinical Administrative Specialist
Title: Clinical Administrative Specialist
Location: Upper East Side
Org Unit: Geriatrics and Palliative Medicine
Work Days:
Weekly Hours: 35.00
Exemption Status: Non-Exempt
Salary Range: $29.15 - $33.90
*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices
Position Summary
Under direction, provides patient care, administrative, and billing support to clinicians and administrative staff. Under guidance, provides a wide range of administrative and secretarial support to senior staff within the department.
Job Responsibilities
- Registers patients within the practice management system. Completes full registration for new patients and eligibility verification for all appointments/procedures. Resolves registration issues prior to patient appointment to ensure smooth check-in.
- Provides front desk, check-in/out coverage as needed. Greet patients, collects/confirms demographic information, documents visit details, collects & distributes registration information and notifies clinical team when patients are ready to see physician
- Assists clinicians in properly coding patient appointment types. Collects co-pays, checks out patient and schedules follow-up care. Addresses post care issues such as insurance coverage, billing, etc. Performs reconciliation of end of day POS payments.
- Answers and screens phone calls and updates patient information as required. Provides phone coverage for busy practice.
- Scans patient documents in the EPIC system on a timely basis. Ensures all patient files are updated within the system.
- Provides billing and collection services to all assigned clinicians. Inputs charges and applies payments.
- Researches and performs collection follow-ups on patient accounts; including following up with patients and clinicians.
- Reviews regular reports for account maintenance (i.e. rejection reports, edit reports, missing charges, etc.) with appropriate follow/up.
- Meets with physicians to arrange and implement collection plans as needed, including review of account receivables.
- Identifies areas of improvement for the front desk and office flow.
- Assists in the training of new staff members on the practice's standard of operations and policies regarding patient care and billing related activities.
- Assists in maintaining waiting areas in a neat and tidy condition
- Educates patients about the patient portal and encourages patient participation.
- Coordinates calendars and schedules appointments and meetings. Prioritizes requests for meetings and coordinates the necessary arrangements for meetings.
- Responsible for travel and conference arrangements. Organizes itinerary, makes appropriate reservations for travel and accommodations.
- Prepares and processes travel reimbursements.
- Responsible for disbursement/reimbursement activities as needed.
Education
- High School Diploma
Experience
- Bachelor's degree preferred.
- Approximately 3 years of related experience providing secretarial support to senior leadership.
- Some medical billing office experience is preferred.
- Experience with computerized billing systems and third party reimbursement desired.
- Word processing skills required.
- Knowledge of medical terminology preferred.
Knowledge, Skills and Abilities
- Demonstrated proficiency with MS Office Suite and database applications.
- Demonstrated strong communication and interpersonal skills; demonstrated ability to interact with multiple constituencies and exercise "people skills".
- Demonstrated organizational skills and ability to pay close attention to detail.
Working Conditions/Physical Demands
Weill Cornell Medicine is an equal opportunity employer. For more information, click here.
To apply, visit https://jobs.weill.cornell.edu/NY/job/New-York-Clinical-Administrative-Specialist-NY-10065/1281583200/
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Salary : $29 - $34
