What are the responsibilities and job description for the Technical Training Manager-HVAC position at Weil-McLain?
Building the people that build the world.
This is a position with WM Technologies, LLC and affiliate of SPX Enterprises, LLC, which manufactures and sells Weil-McLain® branded products. Weil-McLain® is a leading North American brand of hydronic comfort heating systems for residential, commercial, and institutional buildings since 1881.
How you will make an Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. As a Technical Training Manager you will provide technical training expertise in support of Regional and Territory Sales Managers, distributors, and contractors. Will train new sales employees to provide excellent service, sales, and technical support. Will also provide field technical support for new products and revisions to existing products.
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
- Provide technical training expertise within region
- Develop and conduct complex technical product/service seminars for contractors, distributors, utilities, engineers, and/or W/M field personnel
- Facilitate/propel the sales process forward by lead generation and accelerating winning opportunities
- Move leads from training through the sales funnel.
- Interface with Product Management, Technical Service, Engineering, and Training departments to become familiar with product changes, new products, application opportunities, and training programs to impart this information to appropriate field personnel.
- Identify and recommend required training, troubleshooting, and sales & marketing collateral
- Provide professional guidance and support at customer/contractor training meetings. Hold “Train the Trainer” meetings with sales team members prior to new product meetings with distributors and/or contractors.
- Design and develop technical training content for Weil-McLain School of Better Heating (training modules and materials) and facilitate training at the events
- Provide supervision on problem jobs and identify individual training requirements
- Communicate through a monthly report recurring product or service problems to Product Management and Engineering with copy to Regional Sales Managers
- Act as technical expert at local, regional, and national tradeshows
- Assist in product liability investigations, depositions and trials, as needed.
What we are looking for (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has:
Required Experience
- Minimum of three years of experience with mechanical & electrical application for boiler installations
- Five years of related hydronics industry and/or field sales experience
- Basic computer skills, Word, Excel and PowerPoint
- Experience and familiarity with CRM tools – data capture, and reporting capabilities
- Demonstrates strong organizational skills, including follow up on action plans for individual and team members.
- Strong public speaking and presentation skills
- Demonstrates strong professional and technical competency.
- Presentation and communication of technical material to a diverse group.
- Negotiation and problem-solving abilities that allow for win/win solutions for our distributors, contractors, engineers and Weil-McLain.
- Demonstrates teamwork abilities that allow for field input for changes and development of new products with engineering and marketing.
Education & Certifications
- High School education or equivalent required, Technical Bachelor’s degree or certificate strongly preferred.
Travel & Working Environment
- Upwards of 50% travel in field
How we live our culture
Our culture is at the center of what we do, and more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads.
What Benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
- Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
- Competitive health insurance plans and 401(k) match, with benefits starting day one
- Competitive and performance-based compensation packages and bonus plans
- Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion
We value different backgrounds, experiences, and voices, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
