What are the responsibilities and job description for the Patient Services Representative position at WEIL FOOT & ANKLE INSTITUTE?
Description
Foot and Ankle Specialists of West Michigan is powered by Weil Foot & Ankle Institute. For over 55 years, Weil Foot & Ankle Institute (WFAI) has been considered one of the innovative world leaders in the enhancement and improvement of care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient focused environment by providing the most advanced and knowledgeable foot and ankle care. WFAI has experienced phenomenal development, and as our family expands, we stand by our core values, which include integrity, excellence, trust, caring, tradition and innovation.
POSITION SUMMARY
We are seeking a Patient Services Representative (PSR) for our Boulder Creek and East Paris offices. This role is essential to creating a positive patient experience and is responsible for welcoming patients, managing check-in and check-out processes, scheduling appointments, and supporting daily office operations.
DUTIES AND RESPONSIBILITIES
- Greet patients
- Check in patients and assist with individual concerns, as they arise
- Collect appropriate information including insurance overview, co-pay, deductible and open balances
- Performs administrative tasks and must be cross trained on medical assistant responsibilities
- Other tasks, as assigned
Requirements
QUALIFICATIONS/ EDUCATION
- High school diploma or GED required
- 2 years in a healthcare position preferred
- Experience using ModMed
- Good verbal and written communication skills
- Basic knowledge of computers and office equipment
- Patient-focused with the ability to work independently
- Capability to adapt quickly and thrive in a fast-paced environment
SCHEDULE: Monday through Friday
BENEFITS:
- Medical, Dental, and Vision Plans
- HSA with Employer Contribution
- FSA
- Generous PTO Program
- 401k with a 3% Match
- Employee Assistance Program
- Life and AD&D Insurance
- Short-Term and Long-Term Disability
PHYSICAL DEMANDS/ ENVIRONMENTAL FACTORS:
This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee. Weil Foot & Ankle Institute is proud to be an affirmative action employer and we are committed to an equal opportunity workplace, regardless of race, color, religion, sex, sexual orientation, ender identity, ancestry, citizenship, national origin, marital status, veteran status or disability. If you have a disability or special need that requires accommodation, please let us know.
- While performing the duties of this job, the employee is regularly required to stand or sit; use hands; and talk or hear.
- Specific vision abilities required by this job include close vision, distance vision and depth perception.
- Must be able to lift/carry up to 25 lbs.
AMERICAN WITH DISABILITIES ACT (ADA) SPECIFICATIONS:
Qualified individuals with disabilities may make a request for reasonable accommodation to the Director of Human Resources. Upon receipt of an accommodation request, the Director of Human Resources will meet with the requesting individual to discuss and identify the precise limitations resulting from the disability and the potential accommodation that might help overcome those limitations. The Director of Human Resources in conjunction with a medical review (and, if necessary, other appropriate management representatives) will determine the feasibility of the requested accommodation and the impact on the business operation. The Director of Human Resources will inform the qualified individual of the decision of the accommodation request or how to make the accommodation.