What are the responsibilities and job description for the Patient Services Representative Specialist position at WEIL FOOT & ANKLE INSTITUTE?
Description
ABOUT US
For over 55 years, we have been considered one of the innovative world leaders in enhancing and improving care for foot and ankle medical conditions, sports medicine, and clinical programs. Our mission is to improve the quality of life in a patient-focused environment by providing the most advanced and knowledgeable foot and ankle care. WFA has experienced phenomenal growth, with expansion into four states and a future dedicated to continued growth. As our family expands, we live and work by our core values: integrity, excellence, trust, caring, tradition, and innovation.
LOCATION: This position is based in our Mount Prospect office and travels daily to other locations within your assigned geographic region.
REPORTS TO: Practice Operations Manager
POSITION SUMMARY
We are looking for a Patient Services Specialist (PSS) will continue to be responsible for the front desk duties of a Patient Service Representative (PSR) and will provide PSR coverage for a geographical area instead of being assigned to one POD or location. Schedules may vary day to day depending on the needs of the organization, the geographic area can include 5 – 10 locations across multiple pods, and assignments will be made by the Operations Manager.
DUTIES AND RESPONSIBILITIES
- Greet patients
- Check in patients and assist with individual concerns, as they arise
- Collect appropriate information including insurance overview, co-pay and deductible assignment and open balances
- In addition, the Patient Services Specialist will have responsibilities to provide training support to new and current staff, support the integration of new locations into the company, along with other special projects and duties as assigned.
Requirements
QUALIFICATIONS/ EDUCATION/ CRITICAL SKILLS
- High school diploma or GED required
- Minimum of 2 years in a healthcare position preferred - but willing to train the right individual!
- Good verbal and written communication skills
- Basic knowledge of computers and office equipment
- Patient-focused with the ability to work independently
- Capability to adapt quickly and thrive in a fast-paced environment
SCHEDULING
Must be flexibility from Monday-Friday with alternating Saturday availability to match the practice hours of operation.
BENEFITS:
- Medical, Dental, and Vision Plans
- HSA with Employer Contribution
- FSA
- Generous PTO Program
- 401k with a 3% Match
- Employee Assistance Program
- Life and AD&D Insurance
- Short-Term and Long-Term Disability
PHYSICAL DEMANDS/ ENVIRONMENTAL FACTORS
This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee. Weil Foot & Ankle Institute is proud to be an affirmative action employer and we are committed to an equal opportunity workplace, regardless of race, color, religion, sex, sexual orientation, ender identity, ancestry, citizenship, national origin, marital status, veteran status or disability. If you have a disability or special need that requires accommodation, please let us know.
- While performing the duties of this job, the employee is regularly required to stand or sit; use hands; and talk or hear.
- Specific vision abilities required by this job include close vision, distance vision and depth perception.
- Must be able to lift/carry up to 25 lbs.
AMERICAN WITH DISABILITIES ACT (ADA) SPECIFICATIONS
Qualified individuals with disabilities may make a request for reasonable accommodation to the Director of Human Resources. Upon receipt of an accommodation request, the Director of Human Resources will meet with the requesting individual to discuss and identify the precise limitations resulting from the disability and the potential accommodation that might help overcome those limitations. The Director of Human Resources in conjunction with a medical review (and, if necessary, other appropriate management representatives) will determine the feasibility of the requested accommodation and the impact on the business operation. The Director of Human Resources will inform the qualified individual of the decision of the accommodation request or how to make the accommodation.