What are the responsibilities and job description for the Community Director position at Weidner Apartment Homes?
Position Summary
Weidner Apartment Homes is committed to teamwork, through a spirit of honesty, trust and mutual respect. While this job description is complete, some responsibilities may not be specifically addressed. As a Community Director, you are an energetic and driven individual with a passion for working with people. This role is responsible for managing all facets of a multi-million-dollar asset. This position will be responsible for creating a positive environment to allow for optimal teamwork, maintain efficient daily operations, lead the service and leasing teams, while also meeting financial goals and increasing asset value. A successful Community Director is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.
Primary Responsibilities
Qualifications:
Weidner Apartment Homes is committed to teamwork, through a spirit of honesty, trust and mutual respect. While this job description is complete, some responsibilities may not be specifically addressed. As a Community Director, you are an energetic and driven individual with a passion for working with people. This role is responsible for managing all facets of a multi-million-dollar asset. This position will be responsible for creating a positive environment to allow for optimal teamwork, maintain efficient daily operations, lead the service and leasing teams, while also meeting financial goals and increasing asset value. A successful Community Director is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.
Primary Responsibilities
- Consistently meet monthly income and expense budgets for the community
- Perform pre-move out inspections with Service Manager, timely
- Schedule timely completion of make-readies and service requests with maintenance staff and vendors
- Review monthly financial performance reports with onsite teams; set strategy for meeting budget, revenue management, and expense control
- Complete market analysis and shop competitive properties at least monthly; Implement marketing and leasing strategies daily
- Prepare, approve and sign accurate and timely payroll records; manage overtime except for an emergency
- Manage any staff issues promptly; communicate performance evaluations of site staff to Area Director and/or Regional Director
- Assist with interviewing and recruiting associates; mentor and develop all associates
- Prioritize leasing for all office associates daily and conduct tours as needed
- Manage and negotiate all lease renewals in a timely manner and promote resident retention
- Prepare and disseminate deposit accountings accurately and on time
- Manage vendor relationships for best pricing, quality and service
- Process prospective resident applications and conduct new move-in orientations
- Diligently ensure pool and spa maintenance is completed daily, when applicable
- Manage and complete property improvements and preventive maintenance scheduled tasks, promptly
- Process all resident, financial, analytic and reporting tasks for the community
- Maintain office and maintenance inventory and pay vendor invoices timely
- Monitor supplies and maintain equipment
- Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner’s quality standards
- Assist team with distributing resident correspondence and notices while maintaining privacy of confidential and sensitive information
- Accompany vendors to vacant and/or occupied units, as needed
- Assist with lease renewals in a timely manner and promote resident retention
- Ensure leasing office is clean, orderly, and professionally presentable at all times
- Create, store and maintain residential files, while ensuring strict confidentiality
- Collect revenues; including rents, deposits and fees
- Accept and document service requests; follow up upon completion
- Follow all company key logging and storing procedures
- Maintain knowledge of current industry trends and developments within your region, understanding the potential impacts on each property and the entire regions portfolio
- Regular and effective communication with Area Director / Regional Director
- Promote safety and use of Personal Protective Equipment (PPE) to minimize exposure to hazards that cause workplace injury and illness
- Inspect, respond to, and follow up with safety issues, accidents, liabilities and emergency situations immediately
Qualifications:
- 1-2 years property management experience required
- Prior management experience desired
- Complete tasks in a safe and efficient manner
- Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis
- Able to give professional directions clearly in person, over the phone, email, and text
- Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook)
- Yardi and Paycom experience preferred; Willing and able to learn new software programs
- Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws
- Prompt, regular attendance; wear company dress code / uniform & maintain professional appearance at all times
- Work effectively and cooperatively in a team environment and/or independently
- Ability to work outside of normal scheduled hours as needed
- Willing and able to be assigned to other Weidner properties as needed
- Working knowledge of English; detail oriented, well organized
- Must agree to a criminal background check and sign an agreement for voluntary drug testing
- Must have access to personal vehicle and/or reliable transportation, at all times
- Driver’s license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work