What are the responsibilities and job description for the Service Desk Analyst 2 position at WEIDENHAMMER SYSTEMS CORPORATION?
Description: The Service Desk Analyst II provides timely and accurate response to all incoming incidents, requests, and alerts generated from calls and emails to the Service Desk. Analysts will record information relayed from the customer and the troubleshooting steps performed along with their corresponding results accurately in the case management system. The Service Desk Analyst assigns, prioritizes, and resolves incidents and requests in an efficient and concise manner. The analyst will mai