What are the responsibilities and job description for the Service Dispatcher position at Weeks Drilling & Pump Co.?
Service Dispatcher
đź“Ť Sebastopol, CA
Full-Time | Monday–Friday | 7:00 AM – 5:00 PM
Overview
Weeks Drilling & Pump Co. is hiring a Service Dispatcher to coordinate daily operations, support customers, and keep our field technicians running efficiently.
This is a fast-paced, high-volume role with long, active workdays. You’ll be making real-time decisions, managing schedules, and handling multiple priorities throughout the day.
If you’re organized, responsive, and like staying busy, this is a strong fit.Â
Responsibilities
- Answer incoming service calls and determine urgency
- Schedule and dispatch technicians based on priority and location
- Communicate updates between customers and field staff
- Create work orders, jobs, and estimates
- Assist customers with troubleshooting and service questions
- Create estimates (pumps and water treatment services)
- Coordinate well testing with customers, agents, and labs
- Maintain accurate records and documentation
Qualifications
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Strong multitasking and prioritization skills
- Excellent communication and customer service abilities
- Highly organized with strong attention to detail
- Ability to think quickly and solve problems
- Dispatching or service coordination experience preferred
- Experience with SAGE 100 Contractor is a plus
Schedule & Work Environment
- Monday–Friday, 7:00 AM – 5:00 PM
- Long, busy days with a steady workload
- Fast-paced, high-volume office environment
- Frequent phone and computer use
- Occasional after-hours on-call rotation (for experienced team members)
Compensation & BenefitsÂ
- Competitive hourly pay (DOE)
- Overtime during the busy season
- Health insurance for employees and dependents, PTO, and retirement
Why This Role Matters
You are the central point of communication between customers and technicians. Your ability to stay organized and responsive keeps jobs moving, customers informed, and the team productive.
Apply Today
If you’re dependable, detail-oriented, and ready to take ownership of a key role in a busy operation, we encourage you to apply.
Weeks Drilling & Pump Co., Inc. is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Salary : $23 - $43