What are the responsibilities and job description for the Front Desk Associate position at Weekender Hospitality?
About The Company
We are a young, fast-growing company (just recognized in the INC 5000 Fastest Growing Companies) of ambitious, mission-driven Weekenders working together to inspire personal growth through adventure, travel and exploration We specialize in creating inspiring hotel stays for our guests in iconic destinations.
This is a rare opportunity to be paid to learn, have an immediate and lasting impact in a young startup company and culture, and grow personally and professionally with an amazing team.
You will love it at Weekender if our core values below get you excited and inspired too
- Embrace a Growth Mindset
- Always be a student and always be open-minded
- Be Adventurous
- Be excited by challenge and willing to fail-forward
- Be a Ninja
- Commit to being world class at your job and lean-in to your superpowers
- Be a Host
- Treat guests and teammates like you would family
- Be of Integrity
- Own your Domain: Be accountable to your job & the greater mission
- Embrace honesty, transparency and vulnerability
- Follow-through and do what you say you're going to do
What you'll be responsible for:
The Front Desk Associate I serves as the primary point of contact for guests, assisting with check-ins and check-outs, basic reservations, and providing information about hotel services. This entry-level role focuses on delivering a friendly, professional guest experience while learning hotel systems and procedures.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Greet guests warmly upon arrival, verify reservations, and check them in/out accurately
- Assist with room reservations via phone, online platforms, or in person, using basic PMS functions
- Provide information about hotel amenities, local attractions, and directions
- Respond to guest inquiries and requests courteously and promptly
- Communicate with housekeeping, maintenance, and other departments to support guest needs
- Maintain accurate guest records and perform basic administrative tasks
- Follow all safety and operational protocols
Success Measures
- Guest check-ins and check-outs are accurate and efficient
- Guest inquiries and requests are handled promptly and professionally
- Positive guest feedback regarding friendliness and helpfulness
- Demonstrates eagerness to learn and follows procedures correctly
Qualifications
- Ability to interact with guests in a friendly, courteous, and professional manner.
- Clear and effective verbal and written communication to understand and respond to guest needs.
- Ability to maintain accurate guest information and handle transactions with precision.
- Strong organizational skills and ability to multi-task.
- Knowledge of workplace safety procedures.
- Capability to address guest issues and find solutions to resolve complaints effectively.
- Efficiently handle multiple tasks simultaneously, including phone calls, check-ins, and guest inquiries.
- Familiarity with reservation systems and property management software.
- Ability to work in varying temperatures.
The pay range for this role is:
USD per hour(Old Forge, NY)