What are the responsibilities and job description for the Front Desk Associate position at Wee Speak?
Job Overview
We are looking for a pleasant, organized and friendly Front Office Assistant to join our team! As a Front Office Assistant, you will be responsible for all receptionist and clerical duties at the front desk of our office.
As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make our clients, their families and all visitors feel comfortable and satisfied while in our office.
Responsibilities
- Greet families warmly, verify appointments, and direct them appropriately to ensure a professional first impression
- Manage phone line, answer inquiries promptly, and route calls efficiently using excellent phone etiquette
- Handle incoming and outgoing correspondence, including emails and mailings with accuracy and confidentiality
- Maintain organized files, perform data entry, and update attendance using our EMR system, Google Workspace, and other office management tools
- Schedule appointments, manage calendars, and coordinate meetings for staff or clients with precision and attention to detail
- Support office management tasks such as filing documents, preparing therapy materials, and managing supplies office supplies
- Provide customer support by addressing inquiries professionally and assisting with administrative needs as they arise
Requirements
- Proven office experience or clerical background with strong organizational skills
- Proficiency in computer literacy including Microsoft Office (Word, Excel), Google Workspace (Docs, Sheets), and data entry skills
- Experience with phone systems and phone etiquette in a professional setting
- Excellent time management skills to prioritize tasks efficiently
- Previous experience as a medical receptionist or personal assistant is advantageous but not required
- Strong attention to detail with proofreading abilities to ensure accuracy in all communications
- Sense of ownership and pride in your performance and its impact on company’s success
- Critical thinker and problem-solving skills
- Team player
- Great interpersonal and communication skills
- Customer-centric
- High School diploma; additional qualifications will be a plus
Join us as a Front Desk Associate where your enthusiasm meets professionalism! Be part of a team that values your contributions while offering opportunities for growth. Your role is essential in creating a welcoming atmosphere that reflects our commitment to exceptional service.
Pay: $20.00 - $25.00 per hour
Work Location: In person
Salary : $20 - $25