What are the responsibilities and job description for the Paratransit Reservationist - Charleston position at WeDriveU?
WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500 team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.
Responsibilities:
- Develop and manage relationships with key stakeholders, both internal and external.
- Work with other departments to ensure that guest information is complete/up to date to fulfill their reservations.
- Execute and support customer service standards and property's brand standards.
- Interact with guests to obtain feedback on product quality and service levels.
- Participate in sales calls with members of reservations sales team to acquire new business and/or close on business.
- Ensure the reservations systems are functioning and interfacing properly.
- Maintain occupancy and average rate through control of room inventory.
- Ensure that standards are maintained at a superior level on a daily basis.
- Review sales and catering guest satisfaction results to identify areas of improvement.
- Promote, track and report daily and annual sales progress for sales.
- Assist in scheduling and coaching of all reservations staff.
We Offer
Shift: 30 hours/week, including rotating weekends
Physical Health
- Exceptional Medical, Dental, Vision, and Life Insurance benefits
Financial Health
- Competitive compensation packages
- 401(k) with 4% employer match
- Financial Wellness Tool
- Commuter Benefits
Emotional Health
- Employee Assistance Program (EAP)
- PTO for part-time and full-time positions
- Paid holidays
- Pet & Legal Insurance
Personal Development
- On-the-job training and skills development
- Internal transfer opportunities for career growth
- Benefits vary by position and location
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.
