What are the responsibilities and job description for the Dispatcher position at WeDriveU?
WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500 team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.
Job Description:
The Dispatcher will be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.
Shift Hours: Monday - Friday - 4:00pm - 9:00pm (Weekends/ OT optional)
Duties and Responsibilities:
- Monitor drivers throughout their routes
- Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
- Assist with investigating and resolving customer concerns
- Monitor traffic flow and send out alerts as needed
- Record incidents for vendor follow-up
- Support Lost and Found process
- Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations Additional duties and responsibilities may apply
Skills Required and Physical Demands:
- 1 years of professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality
- Ability to effectively communicate (in-bound and out-bound) calls to customers, drivers and facilities
- Extremely detail-oriented and exceptional organizational skills
- Proficiency in Google Office Suite (Docs, Sheets, Gmail)
- Experience using multiple software programs simultaneously with various open tabs
- Provide quick real time responses to requests
- Excellent written and oral communication with interpersonal skills
- Exude a professional and energetic demeanor while performing effectively in a fast-paced environment
- Experience using a Transportation Management System (TMS) preferred but not required
- CDL preferred but not required
- Bilingual preferred but not required
We Offer
Physical Health
- Exceptional Medical, Dental, Vision, and Life Insurance benefits
Financial Health
- Competitive compensation packages
- 401(k) with 4% employer match
- Financial Wellness Tool
- Commuter Benefits
Emotional Health
- Employee Assistance Program (EAP)
- PTO for part-time and full-time positions
- Paid holidays
- Pet & Legal Insurance
Personal Development
- On-the-job training and skills development
- Internal transfer opportunities for career growth
Benefits vary by position and location
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.