Quality Manager

Great Care, Delivered is the promise that we make to our customers. If you have a passion for helping animals and a love for serving others, we want you to help us deliver on that promise by joining our Quality Team.

The Quality Manager is responsible for leading and developing a high-performing Quality team at the new Chandler 503A non-sterile compounding site. This role ensures consistent execution of core quality systems, regulatory compliance, and Right the First Time performance across pharmacy operations. The Quality Manager builds a culture of trust, accountability, and continuous improvement through coaching, technical guidance, and strong cross-functional partnership. This role oversees investigations, CAPA management, document control, and daily quality activities to ensure reliable, compliant, and patient-focused product delivery.

When will you work?

This position works onsite Monday through Friday.

What you will do:

Quality Systems and Compliance Oversight

• Oversee execution and continuous improvement of core quality systems including deviations, CAPAs, change control, document control, and training

• Ensure Chandler 503A non-sterile compounding operations comply with state regulations, USP 795, and internal quality standards

• Partner with enterprise Quality functions including Document Control, Change Control, and Vendor Management to ensure alignment and standardization across sites

• Manage creation, revision, and control of site SOPs and supporting records in collaboration with enterprise Document Control

Environmental and Facility Controls

• Oversee non-sterile environmental and facility monitoring programs including housekeeping audits, sanitary condition checks, and pest control oversight

• Manage routine monitoring of mechanical systems such as HVAC and water systems where applicable and escalate concerns through enterprise Quality

Equipment Qualification and Maintenance

• Manage qualification, calibration, maintenance, and periodic verification of non-sterile compounding equipment

• Ensure equipment cleaning procedures are effective, documented, and consistently followed

Personnel Qualification and Training

• Oversee initial qualification and ongoing competency verification for compounding and Quality personnel

• Ensure training programs support Right the First Time execution and align with enterprise training standards

• Collaborate with enterprise Learning and Development to standardize training content and maintain compliance

Investigations and Root Cause Analysis

• Lead and approve investigations related to nonconformances, OOS results, or deviations involving materials, equipment, processes, or personnel

• Coordinate with enterprise Quality teams for guidance, templates, and escalation support

• Ensure containment actions are timely, risk-based, and fully documented

Corrective and Preventive Action Management

• Review and approve CAPA plans and monitor execution and effectiveness

• Ensure CAPAs align with enterprise Quality system requirements and shared learnings are communicated when applicable

• Collaborate with enterprise Quality SMEs on systemic CAPAs and trend analysis

Change Control Leadership

• Review and approve quality-impacting changes in accordance with enterprise standards

• Coordinate with enterprise Change Control for changes affecting multiple sites or systems

Supplier and Vendor Oversight

• Collaborate with enterprise Vendor Management to resolve vendor issues, manage material complaints, and support supplier qualification

• Provide site-level input on vendor performance, quality risks, and improvement opportunities

Continuous Improvement and Quality Culture

• Lead efforts to strengthen processes, reduce variation, and improve Right the First Time performance

• Build a culture of accountability, problem-solving, and continuous improvement across teams

• Support enterprise quality initiatives and cross-site improvement efforts

Policy and Program Development

• Provide site-level input into enterprise quality and compliance policies

• Participate in enterprise projects that advance quality system maturity across the 503A network

Who you are:

• Strong understanding of pharmacy compounding principles with expertise in USP 795 and working knowledge of USP 797 and 800

• Solid understanding of pharmacy quality and regulatory requirements; familiarity with cGMP principles under 21 CFR 210 and 211, ICH guidelines, and FDA expectations is a plus

• Excellent written, verbal, and presentation skills with the ability to communicate effectively across all levels

• Strong interpersonal skills demonstrating professionalism, diplomacy, and the ability to build trust

• Strong analytical and critical-thinking skills with practical problem-solving ability

• Exceptional organizational skills and attention to detail

• Experience managing direct reports including coaching, development, accountability, and leading cross-functional teams

• Ability to work in a fast-paced, timeline-driven environment while maintaining quality and compliance

• Proficiency with computer systems and Microsoft Office applications

• Non-sterile compounding experience required; sterile compounding experience is a plus

• Familiarity with 21 CFR Part 11 compliant electronic quality management systems

• Experience supporting or leading regulatory or accreditation audits

What you have done:

• Bachelors degree in a scientific or technical discipline

• Five to seven years of experience in pharmacy, pharmaceutical, or healthcare quality operations

• At least three years of supervisory or managerial experience

• Hands-on experience in non-sterile compounding

• Experience in a 503A or 503B pharmacy preferred

• Experience managing or supporting regulatory inspections or accreditation audits including Boards of Pharmacy and PCAB

What is in it for you:

• Comprehensive benefits including health, dental, vision, and flexible spending accounts

• 401k retirement plan with company contribution

• Company paid life and disability insurance

• Voluntary insurance options

• Generous paid time off that increases annually

• Tuition reimbursement

• Opportunity for growth through internal job postings

About Us

Wedgewood is the nations largest and most trusted provider of compounded veterinary medications. Its recent merger with Blue Rabbit expands services through next-generation software that helps streamline patient care. Together, Wedgewood and Blue Rabbit serve more than 70,000 veterinary professionals and one million animals annually.

Wedgewood is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require accommodation due to a disability or special need, please notify your recruiter.