Concierge

Facility: Wedgewood Healthcare and Rehabilitation
Location: Lakeland, FL
Schedule: Full-Time | 10:30 AM – 7:00 PM
Pay Rate: $17.00 per hour

Join Our Team!

Wedgewood Healthcare and Rehabilitation is seeking a compassionate, organized, and customer-focused Concierge to join our team. As the first point of contact for many of our residents and families, you'll play a vital role in creating a warm, welcoming, and supportive experience from admission through discharge. If you enjoy helping others and thrive in a fast-paced healthcare environment, we'd love to hear from you!

Key Responsibilities

• Partner with the Admissions Department to prepare resident rooms prior to admission, ensuring all required equipment (beds, oxygen, and other essentials) is available.

• Prepare resident rooms by confirming belongings have been removed, terminal cleaning has been completed, and all room amenities—including lights, call bells, and televisions—are functioning properly.

• Assemble welcome baskets with essential items for new residents.

• Greet new residents and their families, escort residents to their rooms, and provide a warm, welcoming experience.

• Offer emotional support and assistance to residents and families by listening to concerns and helping resolve issues.

• Respond to resident call bells when appropriate or promptly notify nursing staff to ensure resident needs are met.

• Address resident concerns through the facility's grievance process and ensure timely follow-up.

• Build positive relationships with residents, families, visitors, and interdisciplinary staff.

• Assist with facility tours, room changes, and admissions during evenings or when Admissions staff is unavailable.

• Complete concierge follow-up documentation within 48 business hours of admission and prior to planned discharges.

• Email daily progress reports to the administrative team, identifying resident concerns and trending issues.

• Coordinate with the Laundry Department to retrieve belongings for residents returning from the hospital.

• Prepare and distribute discharge gift bags and order supplies as needed.

• Monitor and coordinate resident smoking schedules in accordance with facility policies.

• Attend required in-service trainings, staff meetings, and Resident Council meetings.

• Perform other duties as assigned by the Administrator.

Qualifications

• Minimum of 2 years of experience in a nursing home, skilled nursing facility, or long-term care setting required.

• Excellent customer service, interpersonal, and communication skills.

• Compassionate, patient, and professional demeanor.

• Strong organizational skills with the ability to multitask and prioritize responsibilities.

• Ability to work collaboratively with residents, families, and interdisciplinary teams.

• Basic computer and email proficiency preferred.

Benefits

• Competitive Pay

• Generous Paid Time Off (PTO)

• Medical, Dental & Vision Insurance

• Company Perks

• Employee Recognition Programs

• Supportive Team-Like Atmosphere

• One Personal Floating Holiday

Join Wedgewood Healthcare and Rehabilitation and help create a positive, welcoming experience that makes every resident feel at home from day one. Apply today!

Background screening information:
Florida Clearinghouse