What are the responsibilities and job description for the Support Services Associate I position at Wedco District Health Department?
Job Summary:
We are seeking a Support Services Associate to join our team. As a Support Services Associate, you will be responsible for providing exceptional customer service and support to our clients. Your main objective will be to assist patients with their inquiries, resolve any issues they may have, and ensure their overall satisfaction. This position is based at the WEDCO Harrison County Health Center.
Responsibilities:
Responsibilities for this position include but are not limited to: Assemble and maintain complete patient medical records and files. Interview patients to ensure completeness and accuracy of demographic information required for various services and programs. Route/direct patient to appropriate staff person. Collect, record and enter fees obtained from patients into statewide network. Prepare routine letters, labels and other appropriate material. Answer multi-line phone system. Schedule initial and follow-up patient appointments. Enter information from the Patient Encounter Forms (PEF) Outcome or Assessment Information Set (OASIS). Generate and/or issue Woman Infant and Children (WIC) vouchers. Request and review routine reports. Inventory and order office supplies.
Skills:
- Excellent verbal and written communication skills
- Strong phone etiquette and active listening skills
- Proficient in data entry and navigating computer systems
- Strong problem-solving skills and ability to think on your feet
- Exceptional customer service skills with a focus on customer satisfaction
Qualifications:
- High School Diploma or GED
- Experience working in a clerical setting
Employment may be contingent upon a successful drug screening and background check.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Types: Full-time, Contract
Pay: $13.50 - $16.79 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Cynthiana, KY 41031 (Required)
Ability to Relocate:
- Cynthiana, KY 41031: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $17
