Community Manager

Overview

We’re looking for a highly organized, relationship-driven & detail-oriented Community Manager to own the client experience for our wedding vendor members.

This role is equal parts relationship management, operations, and problem-solving. You will be the primary point of contact for our members - ensuring they feel supported, see value in their membership, and remain engaged long-term.

The ideal candidate is proactive, Type A, and thrives in fast-paced environments. They take initiative without being asked, follow through on every detail, and are comfortable handling both positive interactions and more challenging client conversations.

This is not just a “community” role - it’s a position that requires operations ownership, accountability, and strong multi-tasking skills. This role is best suited for someone early to mid-career who is looking to grow within a client-facing, relationship-driven position.

Responsibilities

Client Experience & Relationship Management

• Lead onboarding calls for new members and set clear expectations for success
• Maintain consistent, proactive communication with members throughout their term
• Serve as the primary point of contact for all client questions, needs, and concerns
• Build strong, trust-based relationships that drive long-term retention
• Partner with sales on renewals and identify opportunities to enhance member investment

Account Management & Support

• Monitor member accounts for missed or failed payments and take timely action
• Send professional payment follow-ups from the billing email
• Work with clients to resolve payment issues while maintaining positive relationships
• Assist in navigating sensitive or escalated client situations with professionalism and confidence
• Ensure internal systems are updated accurately with all client communication and account notes

Execution & Member Deliverables

• Ensure all member promotions and deliverables are executed accurately and on time
• Conduct internal audits to track member visibility across website and social platforms
• Assist with Book of Weddings proofing and accuracy prior to print

Website, Content & Communications

• Create and maintain member website profiles
• Publish blogs and member features
• Execute weekly newsletters and email communications

Events & Community Engagement

• Plan and execute key events including the Book of Weddings Release Party and Connect event
• Coordinate logistics, vendors, and timelines to ensure seamless execution
• Support sponsorship communication and panel coordination as needed
• Occasionally travel locally to attend networking events or do drop offs to clients

Qualifications

• 2 years of experience in client-facing roles (account management, customer success, sales support, project management, or similar)
• Highly organized with strong attention to detail and follow-through
• Proactive and self-motivated
• Confident communicator, both written and verbal
• Strong problem-solving skills with the ability to think critically and find solutions quickly
• Ability to manage multiple priorities and deadlines simultaneously
• Relationship-driven with a natural ability to build trust and rapport
• Comfortable navigating both positive and challenging client interactions
• Strong sense of ownership

What Will Make You Successful in This Role

• You take full ownership of your clients and their experience
• You follow through - nothing slips through the cracks
• You address issues proactively instead of avoiding them
• You are just as comfortable sending a billing follow-up as you are celebrating a client win
• You genuinely enjoy building relationships, but can also hold boundaries when needed

Benefits

• Remote work from home position with flexibility and occasional in person networking/client visits
• Health benefits including medical, dental and vision coverage
• Opportunity to work closely with local small business owners
• Generous paid time off (PTO) policy and company holidays
• Collaborative and team-oriented work environment