What are the responsibilities and job description for the Live Chat Agent position at Webster Plate Glass, Inc?
Pay range: $19-$23 per hour
Overview
We are seeking a friendly and customer-oriented Remote Live Chat Agent to join our team in Webster, MA. As a Live Chat Agent, you will be responsible for providing exceptional customer service and support through online chat platforms.
Responsibilities
- Engage with customers in real-time through online chat to provide assistance and answer inquiries
- Resolve customer issues and complaints in a timely and professional manner
- Proactively identify opportunities to upsell or cross-sell products and services
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to ensure a seamless customer experience
Qualifications
- Excellent written and verbal communication skills
- Strong customer service orientation
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in typing and navigating online chat platforms
- Previous experience in customer service or sales is a plus
Salary : $19 - $23