What are the responsibilities and job description for the 911 Public Safety Telecommunicator position at Webster Parish Communications District E911?
The term public safety telecommunicator is used to describe those communications professionals who perform call taking and dispatching duties. A public safety telecommunicator may be assigned to call taking only, dispatching only or may perform both functional responsibilities. Desired characteristics include strong communication skills, the ability to exercise good judgement, the ability to operate various computer and telephone equipment, map reading and the ability to multi-task. High school diploma/GED is required. Previous experience in emergency services is preferred but not required.
Some duties may include: receiving emergency calls by telephone, radio system or computer-aided dispatch system, questioning callers to obtain pertinent information to determine an appropriate course of action, creating and maintaining electronic logs of all calls received and preparing reports as necessary. Completion of emergency training and/or certification may also be required.
Webster Parish E-911 Communications is currently accepting applications for a full time 911 telecommunicator. Our 911 telecommunicators work 12 hour shifts following the pitman rotation. The current opening is for night shift (6p-6a), but the training will take place on a daytime shift.
STARTING PAY: $13.77 hourly. Increase to $14.00/hourly when training is completed. Additional increases per offerred certification/longevity/performance.
Full benefits package: Employee medical Insurance through Blue Cross Blue Shield paid by employer, Vision and Dental available, Paid Holidays, Paid Vacation, Paid Sick time, 3% company match on 457b retirement plan, incentive/certification pay raises available.
Successful completion of training program required during probation period.
The application process includes a background check and pre-employment drug screening.
Please complete the application process online at www.webstere911.org by completing our online application as well.
Job Type: Full-time
Starting Pay: $13.77 per hour. Increase to $14.00 when training is completed. Additional increases per certifcations offerred and longevity/performance.
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Week One: Mon, Tue, Fri, Sat, Sun.
- Week Two : Wed, Thurs
- This schedule continues throughout the month.
- Day shift = 0600-1800
- Night shift = 1800-0600
Education:
- High school or equivalent (Required)
Experience:
- Typing: 5 years (Required)
- Emergency Dispatchers: 1 year (Preferred)
- Customer service: 5 years (Preferred)
License/Certification:
- Driver's License (Required)
Shift availability:
- Must be available to work any shift
Work Location: In person. This is NOT a remote position
Job Type: Full-time
Pay: $13.77 per hour
Benefits:
- 457(b)
- Dental insurance
- Dependent health insurance coverage
- Employee assistance program
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Describe the duties of a 9-1-1 Telecommunicator in your own words.
Education:
- High school or equivalent (Required)
Experience:
- TYPING: 5 years (Required)
Shift availability:
- Night Shift (Required)
Ability to Commute:
- Minden, LA 71055 (Required)
Work Location: In person
Salary : $14 - $14