Director of Technology Automation

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

We are seeking a seasoned, forward-thinking and result-oriented Director of Technology Automation to lead the design and delivery of business process automation solutions across the bank. This role will focus on identifying high-impact automation opportunities, optimizing end-to-end business processes, and partnering with business and technology teams to implement scalable solutions that improve efficiency, compliance, and customer experience.

This is a hands-on leadership role requiring a blend of business process transformation, automation strategy, and technology enablement.

Key Responsibilities

• Execute and evolve bank’s enterprise automation strategy, aligned with enterprise goals and IT roadmaps for operational efficiency and digital enablement.
• Champion a culture of process and technology-enabled transformation driving continuous improvement across the enterprise.
• Partner with senior business and IT stakeholders to roadmap high-value automation capabilities across key banking domains.
• Work closely with business teams to document current state processes (as-is) and facilitate design of technology-enabled future state (to-be) automated processes.
• Translate business requirements into functional specifications and lead technology teams to build solutions.
• Manage relationships with external vendors, for automation platforms and service partners ensuring quality delivery, contract compliance, and performance against SLAs.
• Establish standards and governance for automation delivery, including intake, prioritization, quality assurance, risk, and compliance standards and post-implementation reviews.
• Lead cross-functional teams to deliver end-to-end solutions across platforms and technologies (e.g., RPA, AI/ML, workflow orchestration tools such as ServiceNow FSO, Power Platform, etc.)
• Lead integration strategy and enablement across platforms and downstream systems
• Ensure robust data flow and orchestration between platforms via APIs, connectors, and middleware solutions.
• Establish KPIs and measure the impact of automation initiatives on efficiency, accuracy, and cost reduction.
  
  

Required Qualifications And Skills

• High school diploma or GED required.
• Bachelor’s degree in Business, Computer Science, Information Systems, or related field (MBA or Master’s preferred).
• 10 years of professional experience with at least 5 years in business process improvement and automation, leading complex automation efforts in a banking or financial services environment.
• Strong stakeholder engagement, vendor management, and program governance skills to manage complex technology-driven business transformation programs.
• Strong analytical, strategic thinking and solution design skills, connecting the dots across people, process and technology.
• Proven ability to conduct business process modeling, root cause analysis, and functional requirements gathering.
• Exceptional verbal and written communication, presentation and influencing skills.
• Strong knowledge and hands-on experience of automation and workflow technologies such as ServiceNow, Power Platform, and AI/ML platforms.
• Strong background in ecosystem and data integration
• Background in banking or financial services operations, compliance workflows, and back-office process requirements.
• Experience with API integrations, data integrations, and cloud-based automation delivery
• Experience with agile methodologies, business process design, enterprise architecture frameworks.
• Experience with change management and leading organizational adoption of new technologies.
• Certification in ServiceNow, Business Process Management (BPM), or Lean Six Sigma preferred.
  
  

The estimated salary range for this position is $130,000.00 to $140,000.00. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.