What are the responsibilities and job description for the Contact Center Associate 1 position at Webster Bank?
If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!
The Client Service Associate will be the frontline point of contact to uncover and support client needs. The top priority will be to ensure client needs are satisfied with every interaction while ensuring that a variety of transactions, maintenance, and research activities are completed accurately. The Client Service Associate is expected to meet or exceed service expectations, productivity and efficiency standards for all contact center related metrics.
Start Date: February 23rd, 2026
Location: Remote Connecticut Residents
What You Will Do
Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!
The Client Service Associate will be the frontline point of contact to uncover and support client needs. The top priority will be to ensure client needs are satisfied with every interaction while ensuring that a variety of transactions, maintenance, and research activities are completed accurately. The Client Service Associate is expected to meet or exceed service expectations, productivity and efficiency standards for all contact center related metrics.
Start Date: February 23rd, 2026
Location: Remote Connecticut Residents
What You Will Do
- Be the Voice of Webster in an inbound Contact Center that fosters an engaging, fast-paced, and fun environment
- Anticipate client needs, educate on the benefits of banking with us while delivering on our commitment of client satisfaction
- Perform a variety of transactions, maintenance, and research requests with accuracy
- Responsible for client relationship building and retention efforts utilizing processes, tools and training provided
- Maintain a positive rapport with professionalism, and serve in an empathetic manner
- Facilitate problem resolution by providing complete and accurate information
- Meet and or exceed service expectations, productivity and efficiency standards for all contact center related metrics
- Adhere to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements, and policies
- Perform other duties or accountabilities as assigned
- High speed internet required
- Must exhibit strong communication and listening skills
- Be a self- motivator with the ability work well with a diverse workforce and customer base
- Demonstrate dependability, flexibility and adaptability to handle day-to-day challenges
- Adjust to multiple demands and shifting priorities in a change hearty environment
- Skilled in data entry
- Ability to multi-task and navigate several computer applications with effectiveness and efficiency
- Must possess working knowledge of Microsoft Office Suite and processing skills (email, internet, intranet, etc.)
- Bilingual candidates preferred
- Following the completion of training, your schedule will be assigned in alignment with the Contact Center needs. This role participates in a quarterly shift bid process. As such, your schedule may change quarterly. You are expected to maintain availability for any shift within the operating hours of 7:00am to 10:00pm Monday through Friday, and 8:00am to 8:00pm Saturday and Sunday
- H.S. Diploma or General Education Degree (GED) required
- Some college preferred
- 0-2 years in client or financial services, banking, inbound call center or in person customer facing work experience required
Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.
Salary : $19 - $21