Conversion Rate Optimization Analyst (Remote)

Job Summary

WebstaurantStore, the world’s largest online restaurant supply company, is hiring a full-time remote Conversion Rate Optimization (CRO) Analyst. In this role, you’ll work across teams to plan, run, and analyze A/B tests—from initial concept to launch—to guide key website optimization decisions.

Responsibilities

The CRO Analyst’s responsibilities include, but are not limited to:

• Partner with various teams—design, development, and external stakeholders—to coordinate testing initiatives from ideation through goal definition, implementation, and analysis.
• Plan, prioritize, and execute A/B tests across e-commerce experiences, including product detail pages, category pages, checkout, and navigation elements.
• Conduct acceptance testing to validate experiment functionality.
• Submit and manage tracking requests to ensure data is captured accurately.
• Build dashboards to monitor active tests and track performance metrics such as conversion rate, funnel progression, and on-page interactions.
• Create documentation for test results and communicate with external stakeholders to inform site updates and future testing.
• Leverage customer behavior data, analytics insights, and user experience (UX) best practices to inform future test ideas and optimization opportunities.
  
  

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.
  
  

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.
  
  

Experience

The candidate must possess the following qualities:

• Critical thinking: Assesses incomplete information, technical constraints, and user impact to shape testing opportunities.
• Decision-making skills: Interprets test results and applies business context to make well-reasoned decisions in complex testing scenarios.
• Strong communication skills: Communicates effectively with both technical and non-technical stakeholders. Is well spoken and confident discussing their work.
• A strong work ethic: Demonstrates ownership, accountability, and follow-through when managing daily and weekly tasks independently.
• Curiosity: Brings a natural curiosity about user behavior and performance data, continuously seeking opportunities to learn, test, and improve customer experience.
  
  

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• 2–3 years of experience in conversion rate optimization, UX research, project management, or analytics, with a strong focus on e-commerce environments.
• Experience working cross-departmentally with teams including design, development, content, and procurement.
• Familiarity with e-commerce platforms and utilizing performance metrics to guide decision making.
• Proficiency with Google Analytics 4 (GA4) and Looker Studio.
• Basic knowledge of HTML, CSS, and JavaScript.
• Strong written and verbal communications skills.
• Proficiency with business productivity tools like Microsoft Office and Teams.
  
  

Candidate must be willing to demonstrate proficiency and critical thinking skills with a small project during the interview process.

Sound interesting?

Submit your resume and cover letter today. WebstaurantStore offers highly competitive compensation and a comprehensive benefits package including medical/dental insurance, wellness programs, gym membership reimbursement, and a 401k with company match.

Company Overview

The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance
  
  

Available at HQ Locations Only

• On-Site Fitness Centers
• Dog-friendly Offices