Patient Access Coordinator

This position requires applicants to be available to work in our Duluth or Cloquet office, depending on company need.

WebMed Mental Health & Substance Use Services is seeking a Patient Access Coordinator to handle non-clinical services and communications between staff and patients. Patient Access Coordinators are responsible for coordinating patient care, including such activities as making and receiving phone calls, creating patient charts in the EMR system, and assisting providers with information gathering. May also be responsible for pre-registration, scheduling, and insurance benefit verification.

WebMed provides outpatient psychiatric and substance use disorder services to a diverse client population in Duluth and Cloquet. Come join our team! We offer a comprehensive benefit package and a Monday through Friday clinic schedule.

Essential duties and responsibilities:

• Incoming and Outgoing Calls
• Contact patients via telephone prior to their scheduled appointment as needed
• Interview patients over the telephone to obtain necessary information
• Enter all patient data into EHR system within a timely fashion
• Complete all patient phone call assignments as assigned.
• Answer phones and respond to inquiries made by patients, vendors, insurance companies and other medical facilities.
• Re-schedule patient appointments as required via telephone calls and written notification to patients.
• Screen and route patient calls to other departments as needed
• Registration, appointment scheduling and follow-up appointment scheduling

Patient Care Coordination:

• Accepting copay and deductible payment for appointments
• Verifying patients insurance as needed
• Responding to and delegating incoming calls, emails, text messages & faxes

Minimum Qualifications:

• Exceptional phone manner
• Excellent interpersonal and communication skills
• Knowledge of medical terminology and electronic medical record (EMR) preferred
• Ability to apply knowledge of office procedures and carry out tasks accordingly
• Ability to utilize the EMR system effectively
• Ability to type 35 wpm with 90% accuracy
• Be a self-starter with attention to detail
• Must be flexible, organized, and function well under pressure
• Commitment to high quality client care required
• Detail-oriented and able to work in an intense environment with multidisciplinary staff
• Must be 18 years of age, able to pass MN Dept. of Human Services Background check.
• High school degree or Equivalent

Preferred Qualifications:

• 1 year work history in a medical or behavioral health office setting
• 1 year work history delivering care to clients in an office setting
• Working knowledge of medical insurance benefits

WebMed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Types: Full-time, Part-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you willing and able to work in both our Duluth and Cloquet locations as needed (Float)?

Education:

• High school or equivalent (Preferred)

Experience:

• Behavioral health: 1 year (Preferred)
• Medical office: 1 year (Preferred)

Work Location: In person

Salary : $18 - $21