What are the responsibilities and job description for the Online Support Technician position at Weber State University Department of Automotive Technology?
WSU's Commitment to Equal Opportunity
Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).
Position Information
Position Title Online Support Technician Requisition Number H00531P Position Category Hourly/Work Study Campus Location Weber State University - Ogden, UT Hours per week 15-25 Months per year 12 Alternate work schedule
Applicant needs to be able to work the following schedule for the remainder of the Fall semester:
This part-time job includes providing specialized support for the Canvas Learning Management System while collaborating with other departments such as the Library and Testing Centers to provide support for digital learning and testing environments. It will also include the remediation of documents for Accessibility purposes in addition to other technical issues for Faculty, Students, and Staff via phone, email, ticketing systems, and walk-ins.
Must be a current Weber State University student to apply.
Requires basic computer experience (Microsoft Office, Microsoft Windows and Mac operating systems, and various browsers.)
Also requires the ability and willingness to learn from written and oral instructions. Need to know how to ask clarifying questions to best determine how to route calls. Requires good customer service and communication skills as well as the ability to learn how to troubleshoot a variety of educational software issues. Hands on training will be provided.
Preferred Qualifications
Prefer past customer service experience and excellent computer troubleshooting skills.
Experience as an online student.
Familiarity with issues common to Internet browsers.
Background Check? No
Posting Detail Information
Job Open Date 09/24/2026 Review Date 09/26/2026 Job Close Date 10/24/2026 Open Until Filled Quick Link for Direct Access to Posting https://jobs.weber.edu/postings/6729 Notes to Applicant
To apply, complete the online application, attach a resume, and a cover letter.
If you are hired, please keep in mind that you will need to complete the appropriate Payroll and HR documents prior to beginning work.
The screening of applicants will begin immediately.
Due to the Affordable Care Act (ACA), individuals who have worked in a salaried capacity for Weber State University are ineligible to be hired as an hourly or adjunct employee at Weber State for six months.
Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).
Position Information
Position Title Online Support Technician Requisition Number H00531P Position Category Hourly/Work Study Campus Location Weber State University - Ogden, UT Hours per week 15-25 Months per year 12 Alternate work schedule
Applicant needs to be able to work the following schedule for the remainder of the Fall semester:
- Monday from 8a-12p
- Tuesday from 1p-5p
- Wednesday from 8a-12p
- Thursday from 1p-5p
- Friday from 12p-4:30p*
- (Friday availability is nice but is not required.)
This part-time job includes providing specialized support for the Canvas Learning Management System while collaborating with other departments such as the Library and Testing Centers to provide support for digital learning and testing environments. It will also include the remediation of documents for Accessibility purposes in addition to other technical issues for Faculty, Students, and Staff via phone, email, ticketing systems, and walk-ins.
- This is a pooled position. Applicants are selected from the pool as positions become available. After a period of time, the pool will expire and applicants will be notified.
Must be a current Weber State University student to apply.
Requires basic computer experience (Microsoft Office, Microsoft Windows and Mac operating systems, and various browsers.)
Also requires the ability and willingness to learn from written and oral instructions. Need to know how to ask clarifying questions to best determine how to route calls. Requires good customer service and communication skills as well as the ability to learn how to troubleshoot a variety of educational software issues. Hands on training will be provided.
Preferred Qualifications
Prefer past customer service experience and excellent computer troubleshooting skills.
Experience as an online student.
Familiarity with issues common to Internet browsers.
Background Check? No
Posting Detail Information
Job Open Date 09/24/2026 Review Date 09/26/2026 Job Close Date 10/24/2026 Open Until Filled Quick Link for Direct Access to Posting https://jobs.weber.edu/postings/6729 Notes to Applicant
To apply, complete the online application, attach a resume, and a cover letter.
If you are hired, please keep in mind that you will need to complete the appropriate Payroll and HR documents prior to beginning work.
The screening of applicants will begin immediately.
Due to the Affordable Care Act (ACA), individuals who have worked in a salaried capacity for Weber State University are ineligible to be hired as an hourly or adjunct employee at Weber State for six months.
Salary : $12