System Support Technician, G111, Sheriff's Department

Job Summary

This position provides technical support for the maintenance and utilization of the department's information technology systems.

Major Duties

• Assists in setting up equipment for employee use; ensures the proper installation of cables, operating systems, and software.
• Trains users in the proper utilization of enterprise servers/applications.
• Troubleshoots and resolves PC, network connectivity, and other IT hardware/software issues.
• Monitors IT systems operations to ensure operability; troubleshoots and resolves problems.
• Research system additions and upgrades; make purchase recommendations.
• Manages the inventory of the department's IT equipment.
• Maintains printers and other peripheral devices.
• Installs, maintains, and repairs radio communications equipment.
• Maintains electronic equipment and software on department vehicles.
• Researches, gathers data, and prepares reports, presentations, and publications.
• Maintains and repairs a DVR camera monitoring system.
• Maintains the fingerprint identification system.
• Maintains and repairs telephone equipment.
• Consults with hardware and software vendors for troubleshooting and problem resolution.
• Perform any other duties as assigned.

• Knowledge of county and departmental policies and procedures.
• Knowledge of information technology systems and internal controls.
• Knowledge of information technology best practices.
• Knowledge of relevant local, state, and federal laws.
• Knowledge of customer service and end-user support procedures.
• Skill in the analysis of problems and the development and implementation of solutions.
• Skill in the preparation of clear and precise reports.
• Skill in oral and written communication.
• Ability to communicate orally and in writing in the English language and orally in the Spanish language.

Minimum Qualifications

• Must have a high school diploma or GED from an accredited institution.
• Must have at least one ( 1 ) year of work experience in computers, network support, or a related field.

Supplemental Information

Complexity/Scope of Work

• The work consists of related technical duties. Frequent changes in technology contribute to the complexity of the position.
• The purpose of this position is to provide technical support for the operation and maintenance of the department’s IT system. Success in this position contributes to the efficiency and effectiveness of county operations.

• Ascending or descending ladders, stairs, scaffolding, ramps, poles, etc.
• Moving oneself in different positions to accomplish tasks in various environments, including tight and confined spaces.
• Adjusting or moving objects up to 20 pounds in all directions.
• Operating machinery and/or power tools.
• Operating motor vehicles or heavy equipment.
• Working in low temperatures.
• Working in high temperatures.
• Working in noisy environments.
• Working in small and/or enclosed spaces.
• Sedentary work that primarily involves sitting/standing.
• Light work that includes carrying objects up to 20 pounds.
• Medium work that includes carrying objects up to 50 pounds.

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Communicating with others to exchange information.
• Repeating motions that may include the use of wrists, hands, and/or fingers.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.

• Must possess a valid and current Texas driver's license.
• The Webb County Drug and Alcohol Policy applies to this position. Pre-employment drug and alcohol testing, a Motor Vehicle Record (MVR) check, and a criminal background check are required.
• This position is covered by Civil Service; therefore, is subject to the Civil Service Rules and Regulations in addition to all other Webb County policies.

Webb County provides a variety of benefits available to employees.
Please visit the Risk Management website for more details.
https://www.webbcountytx.gov/RiskManagement/EmployeeBenefits/

The following list of benefits is offered only to benefits-eligible employees in Full-Time positions:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Wellness Program
• Life Insurance
• Ancillary products
• Employee Assistance Program*
• Employee Clinic*
• Vacation and sick leave
  • Accrual rates increase based on years of service
• Sixteen (16) County-observed holidays and four (4) personal holidays
• Retirement benefits (TCDRS)**

• Available to ALL employees