Caseworker, Part Time, Community Action Agency

Job Summary

This position assists clients by determining program eligibility and providing counseling and referral services.

Major Duties

• Answers telephone and greets visitors; provides information and assistance; makes appointments.
• Assists clients in completing applications.
• Receives and processes applications to determine eligibility for programs and services.
• Prepares regular and special reports for submission to state and granting agencies.
• Maintains files and records.
• Refers clients to community service agencies.
• Makes home visits to complete intake processes for homebound clients.
• Performs any other duties as assigned.

• Knowledge of program and granting agencies policies and procedures.
• Knowledge of federal poverty guidelines.
• Knowledge of relevant federal and state laws, county ordinances, and department policies and procedures.
• Knowledge of computers and job-related software programs.
• Skill in problem solving.
• Skill in the development of reports.
• Skill in prioritizing and planning.
• Skill in interpersonal relations.
• Skill in oral and written communication.
• Ability to communicate orally and in writing in the English language and orally in the Spanish language.

Minimum Qualifications

• Must have a high school diploma or GED from an accredited institution.
• Must have at least four (4) years of related experience.

Supplemental Information

Complexity/Scope of Work

• The work consists of related case management and customer service duties. Strict regulations contribute to the complexity of the position.
• The purpose of this position is to provide assistance to clients and potential clients. Successful performance contributes to the efficiency and effectiveness of program operations.

• Ascending or descending ladders, stairs, scaffolding, ramps, or poles.
• Moving oneself in different positions to accomplish tasks in various environments including tight and confined spaces.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Moving to accomplish tasks or moving from one worksite to another.
• Adjusting or moving objects up to 20 pounds in all directions.
• Operating motor vehicles or heavy equipment.
• Driving a County vehicle or a personal vehicle for County business.
• Working in low temperatures.
• Working in high temperatures.
• Working in outdoor elements such as precipitation and wind.
• Working in noisy environments.
• Working small and/or enclosed spaces.
• Light work that includes carrying objects up to 20 pounds.

• Communicating with others to exchange information.
• Repeating motions that may include the use of wrists, hands, and/or fingers.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.

• Must possess a valid and current Texas driver's license.
• Drug and Alcohol Policy applies to this job. Pre-employment drug/alcohol testing, Motor Vehicle Record (MVR) and criminal background checks are required.
• This position is covered by Civil Service; therefore, is subject to the Civil Service Rules and Regulations in addition to all other Webb County policies.

• If the applicant holds an out-of-state license, a State of Texas Driver’s License must be obtained prior to employment.

Webb County provides a variety of benefits available to employees.
Please visit the Risk Management website for more details.
https://www.webbcountytx.gov/RiskManagement/EmployeeBenefits/

The following list of benefits is offered only to benefits-eligible employees in Full-Time positions:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Wellness Program
• Life Insurance
• Ancillary products
• Employee Assistance Program*
• Employee Clinic*
• Vacation and sick leave
  • Accrual rates increase based on years of service
• Sixteen (16) County-observed holidays and four (4) personal holidays
• Retirement benefits (TCDRS)**

• Available to ALL employees