What are the responsibilities and job description for the Home Delivery Coordinator position at Weavers Way?
WELCOME TO WEAVERS WAY!
Weavers Way is a not-for-profit organization that’s doing things differently to support our local community. As a member-owned co-op, we don’t exist just to make money. Weavers Way operates on a triple bottom line philosophy known as People-Planet-Profit - which means every action we take, we strive to benefit people (our community, employees, and local vendors), planet (we strive to be one of the most sustainable places around!), and profit (so we can support our team members and operate as a business). By joining us, you’re helping us fulfill our mission of keeping dollars in our local community, supporting over 300 local food vendors, and being a part of strengthening and enriching the people and planet around us.
JOIN US AS A HOME DELIVERY COORDINATOR!
We are looking for an experienced, enthusiastic, and community-oriented individual to join our team as Home Delivery Coordinator in our Mt. Airy store. This is a full-time non-exempt position, with an anticipated 30-34 hours per week scheduled between Tuesday - Saturday. A valid driver's license is required. If you have a passion for great customer service then we want to hear from you!
RESPONSIBILITIES INCLUDE
- Respond to, prep, and pack home delivery orders quickly and efficiently.
- Address customer requests and issues in a professional and courteous manner.
- Identifying ways in which current processes could be improved and implementing the changes in tandem with store management.
- Attaining departmental sales and margin goals while being proactive in seeking ways to increase them.
- People management skills, including delegating and effective communication.
- Being proactive in creating new ways to assist in the marketing of our home delivery service, including goods. Competency in day-to-day, strategic, and long-term thinking.
- The ability to respond to issues in a fast-paced retail environment.
- Cashiering and payment management.
- Assisting other departments as needed and when directed by store management.
REQUIREMENTS
- A valid driver's license.
- A commitment to impeccable customer service.
- Ability to keep detailed and clear records in accordance with Co-op policies.
- Strong communication skills, including with management, staff, and members.
- Demonstrated ability to multi-task and remain calm under stress.
- Able to lift objects weighing up to 50lbs.
- Excellent organizational skills.
- Be, or become upon hiring, a member in good standing of Weavers Way Co-op
Weavers Way offers a variety of benefits, including very affordable medical, dental, and vision plans, a 401k with match, an employee discount, paid vacation and sick time, and more.