What are the responsibilities and job description for the Front End Supervisor position at Weavers Way Co-op?
Description
Welcome to Weavers Way!
Weavers Way is a not-for-profit organization that’s doing things differently to support our local community. As a member-owned co-op, we don’t exist just to make money. Weavers Way operates on a triple bottom line philosophy known as People-Planet-Profit, which means every action we take, we strive to benefit people (our community, employees, and local vendors), planet (we strive to be one of the most sustainable places around!), and profit (so we can support our team members and operate as a business). By joining us, you’re helping us fulfill our mission of keeping dollars in our local community, supporting over 300 local food vendors, and being a part of strengthening and enriching the people and planet around us.
Join Weavers Way as a Front End Supervisor !
Weavers Way Co-op is seeking a dependable, service-oriented Front End Supervisor to lead our front-end operations and deliver exceptional customer experience. In this role, you’ll ensure smooth and accurate transactions, supervise front-end staff, and help maintain a welcoming, efficient store environment.
This position is Part-time hourly position working an estimated 20-29 hours per week. Some weekend availability is required. If you thrive in a fast-paced setting, enjoy working with people, and take pride in providing outstanding customer service, we’d love to hear from you.
Customer Service
- Provide friendly, welcoming service to all customers
- Respond promptly and professionally to customer questions, concerns, and complaints
- Assist customers with co-op policies, products, and membership inquiries
- Guide prospective members through the enrollment process
- Maintain efficient checkout flow by calling for backup when needed
Front End Operations
- Accurately and efficiently process customer transactions
- Monitor pricing accuracy and report discrepancies
- Follow all cash handling, security, and register procedures
- Maintain proper supplies (receipt paper, bags, etc.)
- Enforce store policies, including check cashing and shopping privileges
Team Leadership & Shift Supervision
- Complete opening and closing duties assigned, including security protocols
- Supervise front-end staff when scheduled
- Ensure consistent, high-quality customer service across the team
- Address service or operational issues in real time
Store Maintenance & Support
- Maintain a clean, organized checkout area
- Communicate equipment or operational issues to leadership
- Support inventory counts and participate in team meetings
Requirements
- Strong commitment to Weavers Way Co-op’s mission and values
- Supervisor Experience preferred
- Previous cashier or retail experience preferred
- Strong communication and customer service skills
- Ability to multitask and stay calm under pressure
- Detail-oriented with strong organizational skills
- Reliable team player with the ability to work independently
- Basic math skills and comfort handling cash transactions
- Flexible and adaptable in a fast-paced environment
- Ability to stand for extended periods (up to 8 hours)
- Ability to lift to 25 lbs. repeatedly
- Be, or become upon hiring a member in good standing of Weavers Way Co-op