What are the responsibilities and job description for the Manager of Technical Implementation Specialists position at Weave?
The Manager of Technical Implementation Specialists leads a team responsible for delivering successful onboarding and technical implementations, ensuring seamless deployment, integration, and a high-quality customer experience from booking through handoff. This role oversees daily operations, drives execution against timelines, and partners cross-functionally to remove blockers and improve processes. The Manager balances customer expectations, technical feasibility, and operational efficiency to deliver strong outcomes. The ideal candidate brings proven leadership experience, technical fluency, and the ability to manage complex implementations in a fast-paced environment.
Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.
All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.
- This position will be hybrid. Work in office M-W and work from home Th-F.
- Reports to: Director of Implementation
- Lead, coach, and develop a team of Technical Implementation Specialists to drive performance, accountability, and growth
- Oversee end-to-end onboarding and technical implementation, ensuring projects are delivered on time and meet quality standards
- Partner cross-functionally with Sales, Product, Customer Success, Finance and Support to ensure seamless customer experiences
- Proactively identify, manage, and resolve risks, escalations, and implementation challenges
- Drive process improvements to increase efficiency, scalability, and consistency across onboarding workflows
- Monitor team performance and project health, using data and reporting to inform decisions and communicate with leadership
- 3 years in SaaS technical implementations & onboarding, technical success, or technical account management.
- 1-2 years of proven experience leading and managing teams, including performance management and development
- Proven experience leading or mentoring teams in a technical or customer-facing environment
- Consistent track record of meeting or exceeding performance goals
- Strong ability to operate effectively in a fast-paced, high-growth environment
- Proficiency with tools such as Google Workspace (Docs, Sheets, Slides), Salesforce, Jira, and other project management platforms
- Strong understanding of technical implementation processes and system integrations
- Ability to translate technical concepts into customer-friendly communication
- Strong alignment with company values and culture
- Demonstrated ability to scale processes and improve operational efficiency
- Network Certification
- Experience in SaaS, healthcare/dental, or technical onboarding environments
- Leadership: Decisive, motivating, and accountable
- Strategic Thinking: Proactive problem solver with a forward-looking mindset
- Communication: Clear, concise communicator and active listener
- Execution: Highly organized with strong time and priority management skills
- High Emotional Intelligence: ability to manage stressful situations with professionalism and calmness
- Adaptability: Thrives in ambiguity and change
- Collaboration: Team-oriented with strong cross-functional partnership skills
- Customer Focus: Deep commitment to delivering exceptional customer experiences
- Integrity: Honest, reliable, and ethical in decision-making
- Performance Driven: Holds self and team accountable to high standards
Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.
All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.