What are the responsibilities and job description for the Customer Service Team Lead position at WeatherTech?
Customer Service Team Lead – Broomfield, Colorado
WeatherTech Direct is seeking well-qualified Customer Service Team Lead to assists with providing direction to showroom staff and overseeing the operating procedures of the showroom in the absence of management.
This is a great opportunity to join our growing company
- Hourly rates starting from $25/hour plus commission!
- Employees who demonstrate excellent performance, attitude, and punctuality have the potential to earn end of year bonuses and pay increases!
As a Customer Service Team Lead, you will
- Process customer orders, exchanges, and returns according to established department policies and procedures; provide exceptional customer service by assisting customers with questions or concerns in person, over the phone, or through email; install products in customer’s vehicles on site per customer order if or when requested
- Provide management presence when the manager/assistant manager are not present; monitor and report on any unusual happenings in the Factory Store, with customers, or with staff; oversee staff work, provide direction, and adjust daily priorities as needed
- Ensure internal store documentation is updated and current
- Assist with store opening, closing, and cash drawer reconciliation
- Work a full-time, varied schedule consisting of day, evening, night, weekend, and holiday hours; work overtime as business demands
- Provide timely feedback to management regarding service failures or customer concerns
- Contact customers to obtain new payment method on declined orders
- Verify and update customer profile information as required, such as name on account, billing/shipping address, and credit card information
- Attend new product training sessions as required
- Follow company safety rules and keep designated work area in a clean and orderly condition
- Perform other duties as assigned
Qualified Candidates will
- Have 2 years prior customer service/retail sales experience (lead experience preferred)
- High school diploma or equivalent
- Be proficient with Microsoft Office
- Possess strong interpersonal skills to effectively work with customers as well as other departments within the company
- Have highly developed sense of integrity and commitment to customer satisfaction
- Possess excellent verbal and written communication skills
- Follow safety rules and keep work area in a clean and orderly condition
- Be authorized to work in the United States
Why you’ll love working at WeatherTech Direct
WeatherTech Direct is proud to offer employees a competitive salary and benefits package, opportunities for internal promotions and skill development, and a clean and safe workspace. Employees are offered an array of perks including:
- Outstanding BlueCross BlueShield PPO medical plans; as well as dental, vision, short and long term disability, and company-paid life insurance
- 401(k) with employer matching
- Paid vacation, holidays, and sick time
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