What are the responsibilities and job description for the Customer Service Representative / Intervention Services and Drilling Tools position at Weatherford?
Job Description
Join our team as a Customer Service Representative where you'll coordinate asset transfers, manage inventory, process orders, and provide exceptional customer service. You'll be the vital link between our operations teams, vendors, and clients, ensuring smooth delivery of products and services while maintaining the highest standards of safety, quality, and compliance.
Roles And Responsibilities
Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.
We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.
Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, world-class team.
When you join Weatherford, you instantly feel connected to something bigger – a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other’s successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.
Join Us
Weatherford is producing energy for today and tomorrow- with global opportunities as unlimited as your sense of adventure. Join us to make an impact on our customers, the industry, and the world.
Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Join our team as a Customer Service Representative where you'll coordinate asset transfers, manage inventory, process orders, and provide exceptional customer service. You'll be the vital link between our operations teams, vendors, and clients, ensuring smooth delivery of products and services while maintaining the highest standards of safety, quality, and compliance.
Roles And Responsibilities
- Coordinate asset and inventory transfers across region to meet operational requirements
- Create and submit quotes using company software and obtain necessary internal approvals
- Participate in client meetings to provide updates on orders, deliveries, and action items
- Conduct monthly reviews of client orders to ensure on-time delivery and identify potential risks
- Process Order Requisitions, Non-PO request forms, and Delivery Notes according to company procedures
- Liaise with vendors and internal teams to track production progress and expedite orders when needed
- Monitor sub-rental equipment and services on a monthly basis
- Verify commercial invoices against internal manufacturing orders for accuracy
- Maintain accurate records of all transactions and documentation in company systems
- Excellent verbal and written communication skills with ability to convey technical information
- Strong attention to detail and organizational abilities
- General knowledge of products being sold and purchased
- Proficient computer skills and system navigation
- Problem-solving and troubleshooting capabilities
- Ability to work with all levels of personnel and build strong customer relationships
- Associate degree / Professional Diploma
- 5 years of relevant experience in oil and gas industry or technical services
- Commitment to safety, security, and compliance standards
- Dedication to quality service and continuous improvement
- Experience with inventory management systems
- Background in customer service or client relations
Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.
We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.
Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, world-class team.
When you join Weatherford, you instantly feel connected to something bigger – a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other’s successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.
Join Us
Weatherford is producing energy for today and tomorrow- with global opportunities as unlimited as your sense of adventure. Join us to make an impact on our customers, the industry, and the world.
Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.