What are the responsibilities and job description for the Hotel General Manager position at Wealth Hospitality Group?
Job Overview
We are seeking an energetic and dynamic Hotel General Manager to lead our property to excellence. In this pivotal role, you will oversee all aspects of hotel operations, ensuring exceptional guest experiences, operational efficiency, and financial performance. Your leadership will inspire teams, uphold high standards of hospitality, and drive the hotel’s success in a competitive market. This is an exciting opportunity for a motivated professional passionate about hospitality management and guest service excellence.
Responsibilities
- Oversee daily hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services to ensure smooth functioning and high standards.
- Supervise and manage hospitality teams, fostering a positive work environment that encourages teamwork and professional growth.
- Implement and maintain hotel guest service standards to deliver memorable experiences that exceed expectations.
- Manage hospitality operations budgets, including revenue management, cost control, and financial planning to maximize profitability.
- Utilize property management systems (PMS) and hospitality reservation systems to optimize booking processes and improve operational efficiency.
- Lead human resources activities such as hiring, training, performance evaluations, and ensuring compliance with employment laws.
- Develop strategies for revenue growth through effective marketing, pricing strategies, and guest relations initiatives.
- Maintain property standards by coordinating maintenance, safety protocols, and cleanliness to ensure a welcoming environment for guests.
- Handle guest complaints or issues promptly with professionalism and care to uphold the hotel’s reputation.
- Conduct regular financial operations reviews including night audits, budgeting, and forecasting to ensure fiscal health.
Skills
- Multilingual or bilingual abilities are highly desirable for effective communication with diverse guests and staff.
- Proven experience in overseeing daily hotel operations with strong supervisory skills in a hospitality environment.
- Extensive knowledge of hospitality management practices including revenue management, guest services, and property management systems (PMS).
- Demonstrated leadership in managing hospitality teams across departments such as front desk, housekeeping, food & beverage, and maintenance.
- Strong financial management skills with experience managing budgets, controlling costs, and executing financial operations like night audits.
- Excellent managerial communication skills for team motivation, staff development, and stakeholder engagement.
- Exceptional customer service skills with a focus on creating memorable guest experiences aligned with hotel standards.
- Familiarity with hospitality reservation systems and multi-line phone systems along with phone etiquette best practices.
- Experience working in resort or large-scale hotel environments is preferred; knowledge of human resources practices is essential for team management.
Join us as our Hotel General Manager to lead with passion and purpose—creating unforgettable stays while driving operational excellence!
Pay: $60,000.00 - $68,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Relocation assistance
Work Location: In person
Salary : $60,000 - $68,000